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Ability to link the question to only selected ticket types, like implemented on products
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### Is your feature request related to a problem? Please describe.
The Discord server needs some form of ticket submission system that works on platform and doesn't require going to another website, …
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Is there a way to know if the ticket is archived or deleted?
In some ticket exports I made with Zenpy, I've been getting tickets that in Zendesk appeared in the deleted tickets section.
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### Environment
- OTOBO installation typ: Docker
- Browser: Safari
- OTOBO version: Dev-11.0
### Expected behavior
### Actual behavior
### How to reproduce
Steps to reprod…
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As a FreshDesk user,
I want tickets to be automatically tagged with a new tag "Re-Run" when a ticket contains any samples with "(already existing sample from custXXX)" when the order is placed.
…
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### Description
I've noticed the other day that conventional commits, both in repo commits and PR commits, and on both old and new (beta) view are broken if there is a ticket reference in the commit …
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See JIRA ticket [526](https://jira.cdisc.org/browse/DDF-526):
The diagram in Section 4.16, Study Interventions has a 1:1 cardinality on the "product designation" link to Code . This would seem to imp…
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### Information about bug
Installed Helpdesk with main branch on a existing bench (v15)
When creating a new ticket, the following error is coming-
/api/method/helpdesk.helpdesk.doctype.hd_ticke…
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I wants to add ticket booking system project made with Python and MySQL database system.
It includes all type of requirements for a booking system:
Admin authentication
User Registration
Ticket …