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Document a list of the current help desk tasks/functionality that devs perform for agencies
i.e. specific reporting needs etc, getting examples of regular asks/reports
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# 5 Must Have Components of an Internal Help Desk system
Minimum requirements when choosing a help desk solution for your company's IT department.
[https://www.jitbit.com/news/internal-help-desk/](h…
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https://us-65885.app.gong.io/call?id=6714360752656628702&highlights=%5B%7B%22type%22%3A%22SHARE%22%2C%22from%22%3A1762%2C%22to%22%3A1783%7D%5D
## Problem
When using the UI to add/edit/delete con…
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### Description
Investigate potentailly providing a "warm hand-off" option to integrate sam.gov and grants.gov help desks to reduce user frustration at being told to hang up and call a different help…
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- [ ] Create GitHub Actions-based notifications to send an email to help+new-help-desk-non-phi-item@diabetestechnology.org for any new tickets in Issues or Discussions.
- [ ] Create GitHub Actions-b…
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Currently there are 2 staff account types in BCROS, 1 used for BC Registries, BCOL Admin, BCOL help desk staff and one for SBC Service agents . All staff have for the most part the same access when in…
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# The Best Help Desk Software in 2022
Wondering what help desk software your company should use? Read our list of the best help desk software in 2019 for the greatest options are out there.
[https:/…
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## Intake
- [x] What triggered this runbook? (Flag in CMS, Help desk ticket, Product team, VHA Digital Media)
Trigger: **Flag in CMS**
- [x] Link to associated help desk ticket (if applicable)
Help d…
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does this work
[https://colinho.jitbit.com/helpdesk/Ticket/26558916](https://colinho.jitbit.com/helpdesk/Ticket/26558916)