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Installation of staruml and pencil application.
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Doing research on different helpdesk ticketing system and their features.
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Started research on existing helpdesk ticketing systems, in order to understand the best features,structure and working.
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Completed research on helpdesk ticketing system.
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### Is your feature request related to a problem? Please describe.
We use Snipe IT for asset management. I know this has been brought up before but it would be great to be able to integrate our asse…
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The original plan was to install Integria IMS that should have been integrated in Pandora FMS but it needed another VM to run it.
We didn't manage to find a good documentation or instructions on ho…
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Hi
Need help . May i know what the reason on this issue . stil balnk page when i access the ticketing system
![helpdesk problem](https://user-images.githubusercontent.com/105899762/169468916-0a…
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add an action to the action dropdown (see the "mark townie as reviewed" action in the townie admin app) like "change queue" that moves a ticket to the "next" state; ie from "to triage" to "waiting to …
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# Categorizing your Support Tickets
Comprehensive guide on how to categorize your incoming support requests for better handling and reporting.
[https://www.jitbit.com/news/242-categorizing-your-supp…