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**UPDATE**: [Basic Authentication to be disabled in second half of 2021 for those actively using it](https://techcommunity.microsoft.com/t5/exchange-team-blog/basic-authentication-and-exchange-online-…
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With the requirement of OAuth 2.0 for Exchange Online and the need to work directly with credentials. There is a benefit to be gained by moving the script under direct control of SCSM through its work…
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**What's your idea? Go!**
Introduce means to set custom Class Extensions on Incidents and Service Requests (similar to how Support Groups are supported on CR/MA), so that whether using Azure Cognitiv…