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BiologicalRecordsCentre / ABLE

Assessing ButterfLies in Europe project repository
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ButterflyCount gets white screen and crashes #659

Open CrisSevilleja opened 8 months ago

CrisSevilleja commented 8 months ago

Describe the issue

A recorder using iPhone (see details below) cannot use the app recently. When he enters the application and goes to settings/application, he gets a white screen and the app crashes (video 1). In another example, he enters the app to make a transect and when he is introducing the species, the screen goes blank and crashes (video 2). After entering the first species the app crashes. Another user reported to me this behaviour last year, she didn't use it again the app but I imagine it is related.

I am not sure if this is coming from the new updated version, related to the device/system, or another thing. Would you recommend uninstalling the app and installing it again? there are no records without submission.

Anyway, if this behaviour happened to several users (not all) we should find the issue. Thanks in advance.

Expected behaviour

Use the app normally without crashing.

To Reproduce

  1. Go to ButterflyCount app and enter
  2. Start a new survey

App Version

1.24.3

Device

iPhone 8 Plus, Model MQ8P2QL/A, version iOS 16.7.5

When did this happen

Wednesday 6th of March 2024

Screenshots

https://github.com/BiologicalRecordsCentre/ABLE/assets/25052478/a04b8cd1-e465-42fe-86e3-362757ecb07c

https://github.com/BiologicalRecordsCentre/ABLE/assets/25052478/34fc5f21-4911-4b7a-bae8-40a948418d68

Additional context

No response

DavidRoy commented 8 months ago

Thanks. @CrisSevilleja - does this user have a lot of records on the device?

kazlauskis commented 8 months ago

Hi @CrisSevilleja, I am looking into this. Thanks for the screenshots, these are very helpful. I have found the error logs and can fix the Settings page issue. I am still looking at why the Transect page crashed, but I should be able to fix it as well.

CrisSevilleja commented 8 months ago

Hello @kazlauskis @DavidRoy the user didn't have records without submission. He uninstalled the app and installed it again and everything works well. But I though it would be good to report and try to find the problem. Thanks, Karolis for checking it.