CityOfZion / neon-wallet

Light wallet for the NEO blockchain
http://neonwallet.com
MIT License
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Several people have lost Neo due to a fluke in the Neon wallet and Ledger Nano S. #524

Closed OrEagle97327 closed 5 years ago

OrEagle97327 commented 6 years ago

I came from - https://discord.cityofzion.io to make this post. ...We need support.

I ask all that experienced this problem, join this thread so we can compare notes.

Hopefully; we can get Neo and Ledger to join the support, instead of claim 3rd party software.


On December 22, I installed Neon Wallet 0.0.7. After connecting to Ledger Nano S, I transferred 108 Neo from the Bittrex exchange, using copy/paste of public key in Neon wallet. ...I kept the wallet open until I saw the transaction complete. It showed my transfer as expected. I closed the wallet and went to bed. (1:00 AM)

The next morning, I opened the Neon wallet to check it out. There was a ZERO balance. After more examination, I realized, the public key was different. That makes two public keys, and only one being addressed by Neon wallet attached to Ledger.

In my search for support, I found my way here on gethub ... https://github.com/CityOfZion/neon-wallet/issues/416. The person who posted that thread invited me to "discord.cityofzion.io" We are getting referred back here.

Coranos got involved in that discussion, and finally gave up. I quote him here: "Sir, your neo is gone. Finding the defect that caused your car to explode is not the same thing as un-exploding your car. Simmilarly, imagining ways a car can explode is not helpful, when trying to find why a specific car exploded in a specific way. Best I can do at this point is to warn people that at some point, their car may explode, and they better test their recovery process at least once before putting more than 2 NEO in any address. I've muted this thread." I feel like it is something else that blew up like a car. My "bullion/Neo" in the car/wallet is still lost. Where can we go to find the answer to recover the missing Neo? There is more than just a couple of us.

To add chaos to the problem; On Jan 10, I upgraded to the Neon wallet from 0.0.7 to 0.0.9. Now I have another public key. That makes three, the one that got the Neo, the new one I had the next morning, and the one I have now. I have uninstalled the Neon wallet and reinstalled, still the third public key. Even if I uninstall ver 0.0.9 and reinstall 0.0.7, I get the third key. (I have reinstalled it back to 0.0.9) When I run my 24 Ledger phrase, through https://coranos.github.io/neo/ledger-nano-s/recovery/, it now returns the third public key at the top of the list.

ATTENTION: All who suffered this loss; join this conversation here, Let us all compare notes, so we can get to the bottom of what happened.

cosmic-springs commented 6 years ago

I think a bad mess up or hack and any of these platforms/dev's would find it difficult to recover from and indeed consumer confidence could decelerate the whole industry. It is relatively new technology/ideology and the earlier you adopt the greater the risks....but also far greater rewards! Is it a bubble? I think so, but unlikely to burst for some time yet and by the time mass adoption occurs the people who have followed and studied the various developments will more likely end up holding coins from the survivors when the bubble bursts (most likely the first movers) This probably doesn't make the people who have lost coins/money feel any better but i suppose its better than getting burgled? Banks will soon be getting robbed by pale 16 year olds from their bedrooms at their mums house.....Better than a shotgun in the face?

numero41 commented 6 years ago

@d0ngit

I'll send your ticket ID to Ledger. But where are all the others?? They don't seem to want to recover their loss. Even if they didn't lose a lot, that would help us to have also their tickets ids...

dlv14 commented 6 years ago

@numero41

Let me know if you need any information from me. I'm willing to share with you and @OrEagle97327 the issue what i got!

Thanks

numero41 commented 6 years ago

@d0ngit

For now I think the ticket you sent is clear, and I guess Ledger will take contact directly with you by mail. If you have any answer you can share it here or maybe previously by email to tetsuo7000@gmail.com.

Thanks too

dlv14 commented 6 years ago

OK @numero41 Actually, I've shared very details my issue in this thread: https://github.com/CityOfZion/neon-wallet/issues/416

Thanks

numero41 commented 6 years ago

Yes I know this thread, and I already sent it to Ledger 2 days ago

OrEagle97327 commented 6 years ago

@numero41 This is the only other Ledger ticket number, besides our two, I know of. I have been attempting to follow up on the others, but so far, this is it. thnx @d0ngit I sent all of theses threads to Ledger, in the email Eric responded to. (weeks ago)

tonyorso commented 6 years ago

Hi, I had the same problem with the NEO wallet. Not with NEO tokens but with DeepBrain Chain tokens which can be stored in the NEO wallet. The tokens were transferred successfully from Binance to a certain public address given by the wallet and today they are gone and the public address is a different one. Do not know what to do... balance is 0.

numero41 commented 6 years ago

Hi @tonyorso Did you also use the Ledger?

@OrEagle97327 New similar issues on my thread github / Mew

tonyorso commented 6 years ago

Sorry guys, just realized that my son transferred the DBC coins to his Ledger... my apologies. No problem here with DBC...

chexx42 commented 6 years ago

Just tried to transfer my NEO to Ledger Nano s from Bittrex, came up with error after about ten minutes saying the address I got from Ledger Nano "not valid" This was the public address I got from Ledger nano ATB4K6U47hnFC7r2aawY5R5BL1qECR9o1H Now for a while I haven't been able to carry out the transaction due to Bittrex/NEO waiting for some updates to be carried out. took them over a week to sort out, and I'm wondering if it is actually sorted? Anyway I cancelled it and it's now back in my Bittrex Wallet

Also Bittrex let me purchase NEO to 8 decimal points, but when I went to carry out the transfer they would only let me withdraw an integer/whole number plus the transfer fee?

when you go to withdraw this is displayed "The NEO asset is not divisible. Your withdrawal amount (after the TxFee has been deducted) must be a whole number."

ghost commented 6 years ago

@chexx42 try using a paper wallet, then transferring to your ledger from the paper wallet.

Bittrex does their own thing, do what they say or ask them, not us :)

chexx42 commented 6 years ago

I didn't think I was asking you anything? As I was researching my problem and found this thread and was just pointing out my experience. Otherwise why do you have the thread?

numero41 commented 6 years ago

So to keep you updated, I had an email from Eric from Ledger.

He puts the entire responsibility of all these issues on Neo wallet devs.

For me, he assumes that it's Mew devs responsibility.

Yesterday someone had a similar issue as me with a withdraw from Coinbase, and he assumes it's Coinbase responsibility.

And so on.

OrEagle97327 commented 6 years ago

How many programers does it take to change a light bulb? None. ...It is a hardware problem.

This issue runs across Neo, Eth, Xrp, and others. Pretty much tells me it is the Ledger Nano S

Eric, from Ledger, listen up!! All hardware people blame the "software" I agree; ...It is the "Ledger Manager" Send me a Ledger Blue, and I will prove it. (backlogged in orders)

Got the the guts to try it?

I am going to copy/paste this post directly to my email to Eric.

OrEagle97327 commented 6 years ago

Well I did it. The above post was copy/pasted to an email to Eric, plus included in the comments of the Ledger survey on costumer satisfaction.

Wonder if it will do any good?

OrEagle97327 commented 6 years ago

@chexx42 Hopefully you can find the solution to your issue. I am not able to be the help you need, but this thread, set up by me, is for people like you. Try not to take Coranos comment personally. He has been working on on our issue so hard. I hope he does not think we blame him. He has gotten frustrated with me a time or two.

@coranos I hear you are in San Francisco, this week. (Neo Devcon) I am 800 miles North. Come on by; I will put you up for a country vacation.

numero41 commented 6 years ago

@OrEagle97327 We'll see, I don't think it can do any bad lol...

Something new : as I told you yesterday, here you can find someone with the same issue on Ledger's public forum : https://support.ledgerwallet.com/hc/en-us/community/posts/360000395733-Important-Funds-on-Ledger-Nano-is-NOT-Safe-?page=1 You can see that the guy says that he can't view my own post (is it the same for you?).

Another one : https://support.ledgerwallet.com/hc/en-us/community/posts/360000389714-Problems-with-Legdger-Wallet-Ethereum-

I forgot to mention that Eric told me in a previous email that they were investigating my issue internally, but that it would take several months and most likely lead to nothing. I think this might be a way to keep me quiet for a while and to put any hope away.

OrEagle97327 commented 6 years ago

@numero41 Where can we go to make waves, to get attention? A Reddit post was mentioned in a video about the lack of Ledger support. Was it your? p.s. Tell Eric to replace your loss, to keep you quiet.

numero41 commented 6 years ago

It was a reddit post that took together all the current Ledger issues, including mine. I'm not responsible for this particular post, and I disagree with the very aggressive tone of some people. Anyway, it doesn't change the fact that Ledger teams has to face their responsibilities.

I told Eric that if I had to wait several months, I will continue to try to find new people. He answered : go on, it's your right of course.

Then I told him this true fact : Someone contacted me on Reddit, this guy seems to want to fight hard on Ledger, I don't know exaclty why. Anyway, he told me he was in touch with huge telegram groups and youtubers/twitters/journalists.

I asked him to keep low profile for now because I didn't want to bring war onto Ledger. I still think a private agreement should be better for everybody, especially for Ledger.

I told Eric that I intended to wait a little more to allow them to make further internal tests, but that after a while I will use any means to bring attention on this, in order to find other people with similar issues.

I told me my intentions were not to harm Ledger's credibility, but to solve my issue and get my money back. And that the financial consequences will be much worse for them than for me.

I don't like it this way, but I feel like soon we'll have no other choice...

OrEagle97327 commented 6 years ago

We just have to keep at it. I had gone into a give-up mode the day before you posted this thread. We are closer to a solution than ever, with you and me comparing notes. It is very difficult to consolidate the responses. Any suggestions?

Can you get Eric to loan you a Ledger Blue? Should accept 24 word phrase.

numero41 commented 6 years ago

A new strange post : https://www.reddit.com/r/ledgerwallet/comments/7uezhw/hooked_up_new_nano_s_last_night_think_i_got/

I think we have to gather all the emails and make a mailing list. mine is tetsuo75000@gmail.com

Oh, and did you see that there is one guy that came from nowhere claiming that he did a Raiblocks wallet in one week. I mention it because @coranos was working on it too. I am becoming so paranoid these times that I wonder if this wallet could have been done by a Ledger dev lol

numero41 commented 6 years ago

https://support.ledgerwallet.com/hc/en-us/community/posts/115007680753 https://support.ledgerwallet.com/hc/en-us/community/posts/115008469293 https://support.ledgerwallet.com/hc/en-us/community/posts/360000062474

OrEagle97327 commented 6 years ago

Can someone give more information on "Raiblocks" as stated here. As I was typing this; I also heard a video talking about related to Nano

numero41 commented 6 years ago

I think the sync issues on Ledger's network might be related to our issues somehow. Basically what people complain about is that they make transactions, and then going back to their account, balance disappeared. After a few days/weeks, their balance finally re-appear, and if they named their wallet, the name is changed to "Recoverd account xxx". So basically all these people using Ledgers apps don't mention address change issues, but balance issues. BUT : On this post from the Ledger forum : https://support.ledgerwallet.com/hc/en-us/community/posts/115007680753/comments/115001159974

You can see that the guy mentioned this kind of issue, AND that he saw a change in his public address. Some days after, his funds where back in.

My idea is that all this MIGHT be related. Maybe for the people using Ledger apps there are some kind of informations sitting on Ledger nodes that allow them to recover the accounts. But for third parties wallets, they don't have the necessary informations to do so, and that's why they could try to separate the two issues and take advantage of it by removing any kind of responsibility on their side.

I added a comment : https://support.ledgerwallet.com/hc/en-us/community/posts/115007680753/comments/360000151754

I hope we'll get some new answers...

numero41 commented 6 years ago

Issues with Ledger / Ark wallet : https://github.com/ArkEcosystem/ark-desktop/issues?utf8=%E2%9C%93&q=is%3Aissue+is%3Aopen+ledger

jayrod1892 commented 6 years ago

Similar Issues

On January 22 I tried to make a transaction using the Chrome Browser and the Chrome Applications My Ledger Ethereum Wallet.

I took several tutorials on how to set everything up and I made a transfer from COINBASE account to My Ledger LITECOIN Wallet and it was success and it showed up in my Ledger Wallet LITECOIN.

When I tried to transfer Ethereum from Coinbase to My Ledger Wallet ETHereum using the chrome browser and its apps something strange happened.

I’ve reached out to Coinbase, Ledger, and chrome support and no answers

The QR code that my ETH wallet initially provided me was

0xC33B16198DD9FB3bB342d8119694f94aDfcdca23

AND

this address is that currently shows in my Ledger Ethereum Wallet

0xC33b16198D9d9Fb3bb342d811964F94AdfCdCA23

at first glance its very similar but it’s obviously slightly different

I then checked Etherscan to confirm the transaction and as you can see it is under my name and account but those funds are not accessible because that address is no longer the address in my Ledger Wallet ETH

numero41 commented 6 years ago

Thank you @jayrod1892

numero41 commented 6 years ago

@jayrod1892 Can you try to answer these 3 posts mentioning your own issue? I fear that my comments are blocked!!

https://support.ledgerwallet.com/hc/en-us/community/posts/360000482854-Linked-Nano-S-to-MEW-last-night-transferered-my-Ether-woke-up-and-all-my-tokens-have-transfered-out-I-think-

https://support.ledgerwallet.com/hc/en-us/community/posts/360000486893-MyEtherWallet-showing-zero-balance-when-I-use-ledger-nano-s?page=1#community_comment_360000155153

https://support.ledgerwallet.com/hc/en-us/community/posts/360000395733-Important-Funds-on-Ledger-Nano-is-NOT-Safe-

Thank you!

OrEagle97327 commented 6 years ago

@numero41 @jayrod1892 ...Keep up the good work! ...Let us sort this out together.

Do we need a "...//gethub.com/ledgerwallet/issues..." thread?

numero41 commented 6 years ago

That would be good indeed... Or maybe a new Reddit one

numero41 commented 6 years ago

So I went to all the xrp threads on Ledger's forum too, I found all these

Can someone take time to answer/question those? Thanks, I need to sleep tonight...

https://support.ledgerwallet.com/hc/en-us/community/posts/360000073513-Wallet-Update-0-balance

https://support.ledgerwallet.com/hc/en-us/community/posts/360000063053-I-didn-t-receive-ripple-balance-in-my-account

https://support.ledgerwallet.com/hc/en-us/community/posts/360000055014-Ripple-balance-0-after-removing-an-app-on-nano-s

https://support.ledgerwallet.com/hc/en-us/community/posts/360000050934-ZERO-Balance-since-update-1-0-3-and-different-receive-address-generated

https://support.ledgerwallet.com/hc/en-us/community/posts/360000045334-not-showing-up

https://support.ledgerwallet.com/hc/en-us/community/posts/115004602514-Cannot-access-Ripple-Wallet

https://support.ledgerwallet.com/hc/en-us/community/posts/115004255714-All-coins-in-wallet-missing-after-restoring-resetting-Ledger-Nano-S

https://support.ledgerwallet.com/hc/en-us/community/posts/115004167434-Sending-And-Receiving-into-Ripple-Wallet-Help-Needed-

https://support.ledgerwallet.com/hc/en-us/community/posts/115007679373-Ripple-Receive-address-changed

numero41 commented 6 years ago

Sorry guys but I'm done for tonight.

numero41 commented 6 years ago

https://github.com/CityOfZion/neon-wallet/issues/510

JoeyVV commented 6 years ago

Seems that you guys have also some ignorant problems with the Ledger/Neon wallets. Crazy things going on... Funny part is my RPX do show up on my balance also, but when i want to withdrawal them to kucoin he give's me the Error 'Transaction failed'

Sometimes when i connect my ledger my balance don't show up, but after a couple of minutes they do. Searching true my neotracker and hashcode my RPX is showing up. Tried several wallets before but all of them not seems to work and can't withdrawal my RPX.

Funniest part is my NEO has no problems at all...

jayrod1892 commented 6 years ago

Sorry been training all day today

Just saw all these emails

I’ll look through and see if there’s anything I can do to help

Sent from my iPhone

On Feb 1, 2018, at 12:59 PM, DL notifications@github.com wrote:

510

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or mute the thread.

DylanVanRonk commented 6 years ago

My unresolved issue is after updating to ripple wallet 1.0.3 my balance went to ZERO and the address CHANGED. I had initially only sent to ripple ledger created wallet rEa4EcGAMYPYeD6J1NaeABKhAwKWBvdRhg from binance and had never withdrawn from wallet. After updating wallet to 1.0.3 my balance was ZERO and the wallet changed to rGSdve3scc7iw1nfs8FYoKyRH22mn8FXxR . I tried using a different computer, still the same ZERO balance and different address. Then strangely on my laptop I logged in to a different user and my original wallet appeared. Unfortunately it would not allow me to send , transaction continually timed out. (screen shot below) xrp in wallet I am a complete novice but followed the ledger instructions fully, I only have used one 24 word pass phrase. The problem can only be a nano ledger created glitch when I updated to the latest ripple wallet. Thanks to numero41 and others for carrying the cause, I hope we together can all find a satisfactory resolution to our individual nano ledger created issues.

numero41 commented 6 years ago

I found many other people today on reddit and on the forum. I 'm waiting for new ticket ids in order to send them all together to Ledger.

numero41 commented 6 years ago

Well I have some bad news -FOR NOW-.

These people didn't send a ticket to Ledger, and it seems like it's not possible anymore to send a bug ticket, I just can't find any link to the support now, only the public forum.

I can't post any comment on the forum, they are labeled as "pending approval", so no one is able to answer my questions. Some posts are just labeled as "closed for comments" even if there is no proper answer.

Nobody from Mew or Neo wallet support answer as well here on Github.

Also, I sent 4 mails to Eric since Tuesday, I don't have any answer from him anymore.

I think they put everything together now make us give up and to prevent us to keep in touch.

Please people don't give up and be more active, I can't do all the work by myself.

numero41 commented 6 years ago

https://www.reddit.com/r/MyEtherWallet/comments/7u6bpx/my_address_does_not_show_up_when_connecting_nano/

https://www.reddit.com/r/MyEtherWallet/comments/7u88e1/my_nano_ledger_s_shows_0_tron/

https://www.reddit.com/r/ethereumnoobies/comments/7ukb05/ethereum_to_ledger_nano_s_from_binance_failed/

OrEagle97327 commented 6 years ago

You are posting here while I am posting your thread.

With us cross-posting, lets the devs know this is a Ledger issue, not individual wallets.

Keep it up!!!

dlv14 commented 6 years ago

Hello @OrEagle97327 @numero41 ,

Mr Eric (Ledger's CEO) just sent me an email. He asked for the status of my NEO currently. I've also replied to him and praying...

jayrod1892 commented 6 years ago

Yea I saw many if the posted were closed out

I would like to think Eric will check in with us.

Sent from my iPhone

On Feb 2, 2018, at 7:16 AM, OrEagle notifications@github.com wrote:

You are posting here while I am posting your thread.

With us cross-posting, lets the devs know this is a Ledger issue, not individual wallets.

Keep it up!!!

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or mute the thread.

numero41 commented 6 years ago

@jayrod1892 @OrEagle97327 Did you have any news from him via email since?

numero41 commented 6 years ago

@d0ngit May I ask you if you have a big amount of money locked out there?

numero41 commented 6 years ago

This guy :

https://www.reddit.com/r/MyEtherWallet/comments/7u6bpx/my_address_does_not_show_up_when_connecting_nano/

just answered me on Reddit, I told him to join us here for now

numero41 commented 6 years ago

We are also waiting for these guys. I already talked to them, maybe some of you could add some comments to their posts.

https://support.ledgerwallet.com/hc/en-us/community/posts/360000486893-MyEtherWallet-showing-zero-balance-when-I-use-ledger-nano-s

https://support.ledgerwallet.com/hc/en-us/community/posts/360000395733-Important-Funds-on-Ledger-Nano-is-NOT-Safe-

https://www.reddit.com/r/ledgerwallet/comments/7r0qxf/xrp_zero_balance_and_wrong_receive_address_on/ https://www.reddit.com/r/ledgerwallet/comments/7pwp4h/ledger_ripple_app_changed_receive_address/

When we'll have at least 10 people we'll make a mailing list

OrEagle97327 commented 6 years ago

No response to my email answering Eric's questions. Jan 28

dlv14 commented 6 years ago

Hi @numero41 ,

Yes, my amount in NEO is quite big and i will do my best to bring them back!

jayrod1892 commented 6 years ago

Eric has not returned my email yet

I also corresponded with COINBASE and they said they will have an account specialist look into it.

When I last heard from Eric it sounded like he wanted to blame COINBASE for my issue

I don’t know what kind of insurance these companies have if any but is there a way to generate a claim.

Sent from my iPhone

On Feb 2, 2018, at 10:20 AM, OrEagle notifications@github.com wrote:

No response to my email answering Eric's questions. Jan 28

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or mute the thread.