Several people have lost Neo due to a fluke in the Neon wallet and Ledger Nano S.

[OrEagle97327]

I came from - https://discord.cityofzion.io to make this post. ...We need support.

I ask all that experienced this problem, join this thread so we can compare notes.

Hopefully; we can get Neo and Ledger to join the support, instead of claim 3rd party software.

---

On December 22, I installed Neon Wallet 0.0.7. After connecting to Ledger Nano S, I transferred 108 Neo from the Bittrex exchange, using copy/paste of public key in Neon wallet. ...I kept the wallet open until I saw the transaction complete. It showed my transfer as expected. I closed the wallet and went to bed. (1:00 AM)

The next morning, I opened the Neon wallet to check it out. There was a ZERO balance. After more examination, I realized, the public key was different. That makes two public keys, and only one being addressed by Neon wallet attached to Ledger.

In my search for support, I found my way here on gethub ... https://github.com/CityOfZion/neon-wallet/issues/416. The person who posted that thread invited me to "discord.cityofzion.io" We are getting referred back here.

Coranos got involved in that discussion, and finally gave up. I quote him here: "Sir, your neo is gone. Finding the defect that caused your car to explode is not the same thing as un-exploding your car. Simmilarly, imagining ways a car can explode is not helpful, when trying to find why a specific car exploded in a specific way. Best I can do at this point is to warn people that at some point, their car may explode, and they better test their recovery process at least once before putting more than 2 NEO in any address. I've muted this thread." I feel like it is something else that blew up like a car. My "bullion/Neo" in the car/wallet is still lost. Where can we go to find the answer to recover the missing Neo? There is more than just a couple of us.

To add chaos to the problem; On Jan 10, I upgraded to the Neon wallet from 0.0.7 to 0.0.9. Now I have another public key. That makes three, the one that got the Neo, the new one I had the next morning, and the one I have now. I have uninstalled the Neon wallet and reinstalled, still the third public key. Even if I uninstall ver 0.0.9 and reinstall 0.0.7, I get the third key. (I have reinstalled it back to 0.0.9) When I run my 24 Ledger phrase, through https://coranos.github.io/neo/ledger-nano-s/recovery/, it now returns the third public key at the top of the list.

ATTENTION: All who suffered this loss; join this conversation here, Let us all compare notes, so we can get to the bottom of what happened.

[numero41]

Éric just sent me a mail to tell me they didn't have time to look at all the cases yet, and reminded me that it will take time to sort real issues from user errors (he previously talked about months and that most likely will lead to no responsibility from either sides).

Legally it's complicated for us and easy for them as the exact point of crypto transactions is to be untraceable and anonymous. They will pretty much always be able to cover themselves under user errors.

That's why each of you should do like me, spending time to find other similar issues, on reddit, on github, on Ledger forum, etc.

The more we'll be, the less they'll be able to claim for user errors.

[numero41]

Also, we need to answer to the posts on Reddit, I know he reads them all (on Ledger subreddit).

If you don't have a post for your own issue there, make one, it's THE BEST place where most of people meet and are listened to.

It's also our best chances to bring other cases to us. For now it's the best thing to do, so please take some time each of you this weekend, make a post on reddit, and answer each other to mention your own issue. Other people will come and we'll have attention from Ledger too.

[numero41]

https://www.reddit.com/r/ledgerwallet/

[Gazby]

Reading through this thread is quite worrying. We've got millions of ledgers being used globally. Ledger has GOT to address this, they cannot just shut complaints out.....its real money from so many users at stake here.Please those in touch with Eric whatsizname should keep at it. Well done

Sent from Yahoo Mail on Android

On Wed, Jan 31, 2018 at 13:02, OrEaglenotifications@github.com wrote:
@numero41 This is the only other Ledger ticket number, besides our two, I know of. I have been attempting to follow up on the others, but so far, this is it. thnx @d0ngit

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or mute the thread.

[numero41]

https://www.reddit.com/r/Bitcoin/comments/7uwc1z/using_a_ledger_wallet_you_probably_believe_youre/?utm_source=reddit-android

[jayrod1892]

I just sent this to NBC via telegram

I don’t know if it will help but I’m planning on sending more messages to other media outlets

“Please help! There is a large group of us who are using Ledger to store our Cryptocurrency and are loosing our “Coins” to errors and glitches caused by COINBASE and LEDGER. LEDGER is the maker of Ledger Nano S and the Ledger Wallets on the Chrome Browser.

Our concerns are being passed off as USER ERROR and Ledger has blocked many comments on the support group page.

I’ve tweeted the Ledger CEO Eric Larchevêque and he actually reached out to a couple of us about the problem but hasn’t taken ownership or presented a plan or solution.

I personally lost 11 Ethereum which has a current market value of at least $11,000. We all know the potential for this currency to be worth Millions. Like me there are a number of us in the same predicament. COINBASE and LEDGER are making millions of dollars and they are passing off the problems and glitches in there system as “User Error”

We all have screen shots and emails as well as blockchain addresses saved in Sites like ETHERSCAN to prove that this problem is not user error.

If you can do anything to help please reach out to me. There are a number of technical savvy individuals in our group that can probably explain things to a NBC technical rep a little better.

We just need to be heard and need to be reimbursed our lost currency”

Regards

Jarod Smith

Jarod.Smith@icloud.com

Sent from my iPhone

On Feb 3, 2018, at 3:35 AM, DL notifications@github.com wrote:

https://www.reddit.com/r/Bitcoin/comments/7uwc1z/using_a_ledger_wallet_you_probably_believe_youre/?utm_source=reddit-android

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or mute the thread.

[OrEagle97327]

@numero41 I followed your link. Whew; I am glad you techies are here. (lots to understand)

@jayrod1892 Be careful with Main Stream Media; ...they will change the narrative. We want crypto to have a positive image.

Keep up the good work.

[numero41]

@OrEagle97327 I agree, I just gave my opinion here : https://www.reddit.com/r/btc/comments/7uqr9w/warning_to_any_new_users_thinking_about_hardware/dtoged4?utm_source=reddit-android

I don't intend give up on my money, but for now we need to be patient and to keep the contact with them as constructive as possible. I think it's to early to know how they'll deal with us.

[jayrod1892]

Sorry for coming off a little aggressive. I just have a bad feeling about Ledger and it’s executives. I’ll refrain from sending anymore to mainstream entities.
Sent from my iPhone

On Feb 3, 2018, at 9:23 AM, DL notifications@github.com wrote:

@OrEagle97327 I agree, I just gave my opinion here : https://www.reddit.com/r/btc/comments/7uqr9w/warning_to_any_new_users_thinking_about_hardware/dtoged4?utm_source=reddit-android

I don't intend give up on my money, but for now we need to be patient and to keep the contact with them as constructive as possible. I think it's to early to know how they'll deal with us.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or mute the thread.

[numero41]

To be honest, I have no idea myself... My idea is they might let us down, but I had the opportunity to talk to Eric orally, and he seemed very concerned, and good willing. But they are a quite big company now, and company concerns don't always fit with ceo concerns... I think they are waiting to see how many people have encountered this issue, and provide either a technical solution, either a financial agreement. There is also a possibility that they just let us down...

[OrEagle97327]

I just commented a Reddit post, and already forgot which one it was. (keeping attention on the issue) Let me share here, for all, - the theme of that post. --> Only use Ledger wallet on computer start-up (reBoot)

Nothing in the background, is the reason. @coranos has that in his instructions posted very early in this thread. (Who reads instructions until afterwards) I did not see it until later.

@jayrod1892 - Please proceed with what you feel is best. Make suggestions for me to follow. All public attention as possible, is what it takes. MainStreamMedia has to be manipulated.

@numero41 - The big company concept is what I feel is the worst. ...We have to keep attention in motion. Time will only sweep us under the rug. (and loss grow)

My suggestion is a campaign of Growing and Working "together" for all.

What would a "survey form" look like? Something to send to users to fill in. type of computer, wallet type, what else in back ground, etc. ...Then we can better gather users to better show the magnitude of this.

[jayrod1892]

I’ll post my Ledger experience on reddit this evening

Sent from my iPhone

On Feb 3, 2018, at 3:59 PM, OrEagle notifications@github.com wrote:

I just posted a Reddit file, and already forgot which one it was. (keeping attention on the issue) Let me share here, for all, - the theme of that post. --> Only use Ledger wallet on computer start-up (reBoot) Nothing in the background, is the reason.

@jayrod1892 - Please proceed with what you feel is best. Make suggestions to me. All public attention as possible, is what it takes. MainStreamMedia has to be manipulated.

@numero41 - The big company concept is what I feel is the worst. ...We have to keep attention in motion. Time will only sweep us under the rug. (and loss grow)

My suggestion is a campaign of Growing and Working "together" for all.

What would a "survey form" look like? Something to send to users to fill in. type of computer, wallet, what else in back ground, etc. ...Then we can better gather users and complaints.

I just posted a Reddit file, and already forgot which it was. (keep attention on the subject) Let me share here, for all the theme of that post. Only use Ledger wallet on computer start-up (reBoot) Nothing in the background.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or mute the thread.

[chexx42]

jayrod1892 Have you tracked your ETH from Coinbase to see if it's unspent ( I think it means you only see IN on Etherscan.io page and no OUT). From what I've been reading some Ledger owners are saying that the Public Key is changing, have you checked that the current public key is the one that you used to send your ETH to the Ledger Nano.

If you can find the related key make a copy of it

Do you always use the Ledger Nano on the same Internet connection (See bit about ports below)

I'm not sure how the Ledger nano keeps tabs on the public keys used, but I would have thought that if it put up a different key at a later date it should store all keys where coins have been bought,

As I believe the Ledger Wallet App doesn't have access to the Private key's it can't keep track of all the Public keys that have any coins unless the app stores all the keys used. As I see it might need the Ethereum Wallet updating

Another point is ports used, I had a problem with Jaxx a while back with lost Bitcoin, after asking Jaxx if they were using any special ports and after communicating back and forth for about thee months they finally told me they were using port 8022, I opened the port on my firewall and everything worked perfectly. I believe they have since got around having a special port requirement.

Jaxx is only a 12 word seed phrase, but you can see a range of addresses related to the private key, but it only shows about 3-5 public keys, might be worth playing with to get a better idea of understanding the in's and out's of crypto's

While communicating with Jaxx they did mention that some mobile providers also caused prob;em.

If you really get desperate you can go to https://iancoleman.io/bip39/ and put your seed phrase in and get a large list of all the related in this case Ethereum Private and public keys. Then you need to feed them in to etherscan.io to see which ones have any value. If anybody gets hold of the seed phrase while you are doing this you could loose everything in the Ledger Nano, so remove all other crypto's to another wallet before hand, and then I think you need to reset the device to get a new seed phrase.

Found this on ethereum.stackexchange.com

Ethereum clients use a listener (TCP) port and a discovery (UDP) port, both on 30303 by default. If you need to run JSON-RPC, you'll also need TCP port 8545. Note that JSON-RPC port should not be opened to the outside world, because from there you can do admin operations. All client's ports can be customized from the default. If you want geth/eth to find UPnP, you'll also want that enabled on your router. That's just so it can listen on a port, not necessary if you've already manually opened/routed them. About the wiki page you linked, it reports actually just an example: If the TCP and UDP (discovery) ports differ, the UDP port is specified as query parameter discport. In the following example, the node URL describes a node with IP address 10.3.58.6, TCP listening port 30303 and UDP discovery port 30301. I think this misunderstanding is spreading also because of the behavior of the bootnode util. In fact, it uses 30301 as default UDP discovery port.

Hope this gives you some idea's on what to try.

[jayrod1892]

Chexx42

This is some awesome information!

I am pretty novice when It comes to most of this. However I will try some of these suggestions. Is there anywhere I can go for more of a step by step tutorial.

I checked EtherScan after the incident with my ledger and the funds went to a hybrid address of my current ETH wallet address. The address the funds went to has no prior history.

Sent from my iPhone

On Feb 3, 2018, at 6:56 PM, chexx42 notifications@github.com wrote:

jayrod1892 Have you tracked your ETH from Coinbase to see if it's unspent ( I think it means you only see IN on Etherscan.io page and no OUT). From what I've been reading some Ledger owners are saying that the Public Key is changing, have you checked that the current public key is the one that you used to send your ETH to the Ledger Nano.

If you can find the related key make a copy of it

Do you always use the Ledger Nano on the same Internet connection (See bit about ports below)

I'm not sure how the Ledger nano keeps tabs on the public keys used, but I would have thought that if it put up a different key at a later date it should store all keys where coins have been bought,

As I believe the Ledger Wallet App doesn't have access to the Private key's it can't keep track of all the Public keys that have any coins unless the app stores all the keys used. As I see it might need the Ethereum Wallet updating

Another point is ports used, I had a problem with Jaxx a while back with lost Bitcoin, after asking Jaxx if they were using any special ports and after communicating back and forth for about thee months they finally told me they were using port 8022, I opened the port on my firewall and everything worked perfectly. I believe they have since got around having a special port requirement.

Jaxx is only a 12 word seed phrase, but you can see a range of addresses related to the private key, but it only shows about 3-5 public keys, might be worth playing with to get a better idea of understanding the in's and out's of crypto's

While communicating with Jaxx they did mention that some mobile providers also caused prob;em.

If you really get desperate you can go to https://iancoleman.io/bip39/ and put your seed phrase in and get a large list of all the related in this case Ethereum Private and public keys. Then you need to feed them in to etherscan.io to see which ones have any value. If anybody gets hold of the seed phrase while you are doing this you could loose everything in the Ledger Nano, so remove all other crypto's to another wallet before hand, and then I think you need to reset the device to get a new seed phrase.

Found this on ethereum.stackexchange.com

Ethereum clients use a listener (TCP) port and a discovery (UDP) port, both on 30303 by default. If you need to run JSON-RPC, you'll also need TCP port 8545. Note that JSON-RPC port should not be opened to the outside world, because from there you can do admin operations. All client's ports can be customized from the default. If you want geth/eth to find UPnP, you'll also want that enabled on your router. That's just so it can listen on a port, not necessary if you've already manually opened/routed them. About the wiki page you linked, it reports actually just an example: If the TCP and UDP (discovery) ports differ, the UDP port is specified as query parameter discport. In the following example, the node URL describes a node with IP address 10.3.58.6, TCP listening port 30303 and UDP discovery port 30301. I think this misunderstanding is spreading also because of the behavior of the bootnode util. In fact, it uses 30301 as default UDP discovery port.

Hope this gives you some idea's on what to try.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or mute the thread.

[chexx42]

jayrod1892 It's very difficult to do a step by step tutorial, their are to many variables, from your computer/phone, exchanges, internet connection, wallet software, the crypto currencies are upgrading occasionally, sorting out one fault and putting another one in, in some cases.

Most exchanges are having a terrible time trying to upgrade their system and get more staff, because of the crypto explosion last year. I expect this year to be similar and it'll take quite a while for the exchanges to get up to speed, probably another year or two before they settle down.

Also their is apparently a stand alone tool at https://iancoleman.io/bip39/ that you can download and run on your computer , just disconnect from the Internet while running.it.

[numero41]

Hi guys,

Honestly I don't think there's any way to "bring back" the original address by ourselves.

All we have in common is that we saw/used the wrong address only once. Since then it seems like we all have the same "new" address, which is in fact the one we were supposed to have from the beginning. It has been confirmed for me as for other ones by the bip39 tool. What does this tool is quite simple. It uses a mathematical encryption function which take several parameters in input such as :

• main passphrase > this is our main "decryption key", and that's why it's the most important to keep
• coin type
• derivation path
• secondary passphrase (which none of us used)

Then the mathematical function will ALWAYS lead to the same list of address. Like all mathematical functions, if you put the same input variables it will always give the same results.

So for us what could have happened at the moment we made a transaction with a wrong receive address :

1/ one of the input variable (most likely derivation path) has been set internally or by user mistake to a different value than the one that should have been used

that's why for Mew it's always the first and only question they ask, as you can change it manually. For sure certain users do the mistake, and are able to find back the correct address set by setting it again correctly.

2/ a glich (software one or hardware one) could have change the result coming from the internal Ledger bip39 converter to the app/wallet display

for me it's the most probable answer. It could come from an error in the javaScript code used by the wallets or the hardware itself (cable, connector) How could it be related in any way to antiVirus or firewall, I really don't know. I think most likely firewall or antivirus issues lead to be unable to ACHIEVE a transaction, but not to a corrupted data between the Ledger and the app.

I'm not a specialist, and I don't know (no one does except Ledger's engineers) how the Ledger works internally, as this part of the code is not open source.

About the QR code issue, my guess is it might not be the same issue. The address looks like almost the same, and to me an tiny error from the scan tool of the phone, or the internal Ledger app converter address>qrCode is more probable. But again, this is only my personnal guess. Jayrod, when you scan again the Qr code, is the second address coming back all the time now?

For those who want to test if firewall/vpn/antivirus/background apps could change something, just do the test with another computer of yours or family. I'm quite sure this will give the same new address for all of you.

Conclusion : As I said before, for now I think that the only ones who are able to know where these issues come from is unfortunately Ledger. I had no other solution but to give them my passphrase (after emptied my Ledger from other coins), so that they run tests from their side.

This could lead to :

• They already know what happened, but unable to reverse the process, and not willing to tell us
• they find a bug and are able to reverse the process to give us access to our coins again
• acknowledge that they introduced/didn't see before a bug somewhere but unable to reverse the process
• honestly don't find a bug anywhere > unable to reverse the process

Will they want to help us from any of these possibilities, I don't know. I think most likely not if unable to reverse the process.... But I want to believe that they will.

[OrEagle97327]

@numero41 - This is very good detailed info.

[Branox]

Hi, I am new person with lost address from Ledger... I sent TRX to MEW with Ledger Nano S, and when I want to check my balance after 1 week, Ledger didnt give me options to choose the same ETH address where I sent TRX last week... how is this possible???

I checked maybe 200 addresses from the list of Ledger in MEW and this address disappear so I cannot connect to this address...

[numero41]

@Branox Are you sure you use the same derivation path? Did you try them all just in case? Did you ever set a passphrase on the Ledger?

[Branox]

@numero41 Yes,sure. Is it possibble to set Ledger without passphrase?... This is the address to which I withdraw TRX from binance 0xf149eE429EA63afF9FCe34110ae993648A75B609. It is strange that there was a credited EthLend 14 days ago...

[jayrod1892]

Ok thank you !

I definitely don’t want to compound the problem so I’ll make sure I reach out to someone better versed in this than I

Sent from my iPhone

On Feb 3, 2018, at 11:24 PM, chexx42 notifications@github.com wrote:

jayrod1892 It's very difficult to do a step by step tutorial, their are to many variables, from your computer/phone, exchanges, internet connection, wallet software, the crypto currencies are upgrading occasionally, sorting out one fault and putting another one in, in some cases.

Most exchanges are having a terrible time trying to upgrade their system and get more staff, because of the crypto explosion last year. I expect this year to be similar and it'll take quite a while for the exchanges to get up to speed, probably another year or two before they settle down.

Also their is apparently a stand alone tool at https://iancoleman.io/bip39/ that you can download and run on your computer , just disconnect from the Internet while running.it.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or mute the thread.

[numero41]

@Branox I was mentioning the advanced passphrase option in the security section on the device itself. It's a way to add an additional layer of security to your device. But if you did this you'd remember as it's a complicated feature.

So I'd say, welcome on board! lol Thanks for your comment, hopefully it will be helpful for all.

@jayrod Your issue might be the same, but also might be different! For now I can't say for sure, just need to be as relevant as possible when talking with Ledger about "common issues" But keep contact with us, because it seems far from over for everyone

[numero41]

@Branox You didn't do the ethLend withdraw??

[Branox]

@numero41 No, I didnt. Someone sent ethlend to mi lost address, strange...

[tacamaniac]

I have a very similar issue with my ledger. I have made in/out transactions to my ledger nano s in the past with no issue, until recently. A couple of days ago I wanted to check my coins in my wallet (the last time I interacted with the nano was a couple weeks prior) and the device did not like my pin. And of course I entered the same pin 3 times which reset the device.

No problem as I restored the device with my 24 words. It completed successfully. Evidenced by having a UBIQ wallet already available after the recovery. But when connecting the device to MEW, it is unable to find my ethereum wallet address that I put my eth and many erc-20 coins.

I am able to view the wallet on MEW but can not interact to move the coins out as I do not have the private key.

I have attempted to use the bip39 tool in hopes to find the private key, however I am unable to see the eth address in the table.

I have opened a ticket (#13094) with ledger but have yet to hear back, hopefully they can respond in the next couple weeks.

If anyone has any other possible suggestions on how to gain access to the wallet, I would be happy to try them out. Thanks in advance.

[numero41]

@tacamaniac @Branox I sent your issues to Eric, I guess he'll email you tonight or tomorrow. Please keep us updated with his answers.

I am also waiting for at least 5 other people answers on reddit.

Good evening to all.

[jayrod1892]

No word from Eric on my issue

I saw all the complaints

More than usual

Sent from my iPhone

On Feb 5, 2018, at 9:05 AM, DL notifications@github.com wrote:

Does any one has news from Eric? The Ledger forum had many complains today

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or mute the thread.

[tacamaniac]

I have not heard anything yet.

[OrEagle97327]

My contact with Ledger support tickets, I had opened. Three ticket numbers referred to here.

12/22/17 - "Here is your ticket ID: #103079"

First I had received a response from Alexandre, Your request (103079) has been updated. To add additional comments, reply to this email. " Alexandre (Ledger)Dec 26, 11:21 CET Hello, ...This is a third party app integration. You need to see directly on their support website Regards,...Ledger Customer Support"

To paraphrase my response... "Who is that?"

" Alexandre (Ledger) Dec 26, 15:00 CET Please get in touch with https://neo.org/ Regards ...Ledger Customer Support"

12/27 received an eMail "How would you rate the support you received?" I think they were closing the ticket. ...My review was precise, to say the least. I reminded them to mention "City of Zion"

I kept sending request for more information, along with all the links to our threads. Seems to have generated another ticket number 1/14/2018 - Here is your ticket ID: #122674 1/18/2018 - Here is your ticket ID: #122674

Then the only eMail I received from Eric: "Your request (125050) has been updated. To add additional comments, reply to this email. Eric Larcheveque (Ledger)...Jan 28, 14:42 CET...Hello, We have been made aware of these issues, have reached out to the different users and we are investigating. Ethereum, Ripple and NEO issues are so far not related (use of passphrase, fail in copy/paste, user errors etc). We are sill working on the MEW/ETH case. The developer of the NEO app (Coranos) is aware of the issues and is working on a patch to make sure this kind of situation doesn't happen again. From your email it's not clear if you lost the NEO or if you didn't click on the confirmation email to transfer them to the address which seems to have changed. Can you give more information about the status of your NEO assets? Best regards,...Eric Larcheveque...Ledger, CEO"

I responded immediately, to direct questions.

Later I have forwarded some, more request for additional information and more of the the links from these and other threads (Reddit,gethub,discord,"etc")

I think my ticket was closed.

2/1/18 - Received Email - Request #122674: How would you rate the support you received? Another direct response from me, including several of our threads.

[numero41]

As I told tacamaniac on reddit just now :

I feel so upset and angry tonight...

I already spent more than 100 hours so far on this, in addition to 45-50 hours a week job, and I even had to take 3 days off without pay because I was too tired.

This should be Ledger's job!! And now they don't even answer anymore, people are insulting me in pm on Reddit because I try to warn people.

I lose my money, then I have to work for free, even lose some pay days on this...

[OrEagle97327]

We are pioneers; paving the way for others to follow. As hard as it is we will endure. @numero41 ...I would be absolutely nowhere without you.

The only way for me to ease the pain of my loss: --Others have larger loss than mine --It takes sacrifices to settle a frontier (wish they were not mine) --I have learned a lot ...(degree in School of Hard Knox without student debt) --Others have left a trail for us to follow.

The most pain is knowing how much it will be worth as the investment goes up.

We need to create a plan forward.

Help me create a survey type form to gather information in a usable information. (I do not know most of the questions) Computer type, viruses check, firewall, ad blockers, etc.

[OrEagle97327]

Somewhere on Reddit I saw Ledger had received 75 million dollar grant for research. (know so little, cannot find it again.)

About one of those, might cover some users losses.

[numero41]

Ok, I made a form to gather data, and each of you will be able to send to other people Can you check if it works and if you have some suggestions? https://docs.google.com/forms/d/e/1FAIpQLSfgEim2xICDBcpL6tL5q0_BKYCNevT5Q6-qVyegJhe4tdz6cw/viewform?usp=sf_link

[OrEagle97327]

Several edits to form needed, I filled it out as-is

[numero41]

Yes, you can only modify the form just after you have filled it. You have to bookmark it at this moment to be able to modify it later. https://www.quora.com/How-do-contributors-edit-their-responses-to-an-already-submitted-Google-Form

You'll be able to see the data, I need to add everyone as contributors, I'll do it whit the emails you fill from the form itself.

[numero41]

Results can be viewed here : https://docs.google.com/spreadsheets/d/1afBgZ5yvr6FHN1CBl2bSlJIEfbpNtHukQSqW731gXmE/edit?usp=sharing

[numero41]

Ok, it seems to work Please take time to share the link to RELEVANT people! Thank you. https://docs.google.com/forms/d/e/1FAIpQLSfgEim2xICDBcpL6tL5q0_BKYCNevT5Q6-qVyegJhe4tdz6cw/viewform?usp=sf_link

[numero41]

@OrEagle97327 I removed your answer, you can fill the form when you'll have all the data

[OrEagle97327]

I now pick a time to reboot before using Nano S.

[numero41]

So for now only 5 people filled the form. I sent the link to Eric yesterday, and even gave him admin rights to modify the questions if they want, but no answer from him so far.

[alboogs]

Thank you for opening up this trend. Hoping we can gather enough people who are encountering the same problem & have someone from Ledger and/or Neo help us resolve this issue. Please, if you are experiencing the same problem, to kindly fill out the online form.

[numero41]

8 people going to bed now :)

[OrEagle97327]

g9

On Tue, Feb 6, 2018 at 1:18 PM, DL notifications@github.com wrote:

8 people going to bed now :)

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/CityOfZion/neon-wallet/issues/524#issuecomment-363567766, or mute the thread https://github.com/notifications/unsubscribe-auth/AhTnqB0eQ_ky-n0QbuvCbYSo9oWxYoKVks5tSMG7gaJpZM4RdSwO .

[alboogs]

Thanks again @numero41 @OrEagle97327 for being proactive. Hope we can create more buzz and get NEO and/or LEDGER's attention. #LetsStayPositive

[alboogs]

Can you guys send me a link to where I can place a "ticket"? I mistakenly used the 'trend number' as my ticket number for the 'online form'. I haven't officially sent out a 'ticket compliant'. Thanks in advance.

[numero41]

@alboogs just did it

[OrEagle97327]

Please... Slow down... This thread is set up to find common ground, to take us to a solution. I do not see where anyone, intentionally set out to defraud me. At most, I see, this only as a consumer complaint. Who wants to be in the "Law Suit" business? Take all talk of legal action to another thread.

We need to keep an open dialog. ...Legal action severs that relationship. (you catch more flies with honey than vinegar)

Remember, we are pioneers in a brand new industry.

I would rather pursue something that will encourage user friendly wallets, all across the crypto space.

Right now; we need to continue to gather as much data as possible, so the devs have something to work with.

[numero41]

Yes it's a only consumer complaint form. For the other links, it's not about build a law suit, it's about having legal advices at least. And law is not only about intentionally set out to defraud. I surely don't want to do in law suit business, but for now I'd like Ledger to acknowledge that they had the form and that they'll use it. And they didn't.

[EDIT - 1] deleted the previous links. [EDIT - 2] Eric contacted me on the 8 of feb, and they are using it.

Their non answer is to me a way to say that they don't/won't care anymore? So my question is, where is the dialog here? You must answer each other to have a dialog, for now it's a monolog. I offered/provided Eric my help in many ways already, I even told him I would be interested in developing wallets or UIs. For 1 month I did nothing but try to help people. I even answer on the public forum or Reddit to questions that have nothing to do with our issue.

I also would like to think that crypto space is a big friendly community, and I even made that answer a few days ago in that exact spirit : https://www.reddit.com/r/btc/comments/7uqr9w/warning_to_any_new_users_thinking_about_hardware/dtoged4/

What can I do now? Maybe I can buy a bike and deliver pizzas to Ledger team for their lunch? Sorry, I'm so tired...

[tacamaniac]

I did get a response from Eric via my Ledger support request.

He has indicated that my issue is not the same as numero41.

He asked me more details about my issue:

Q>- before resetting the Nano S, you connected many times to MEW and you always got access to your normal account -My response - Before resetting my Nano S, I was interacting it with MEW several times. According to Etherscan, I made transfers 3 separate times with MEW.

Q>-did you ever use the passphrase function? If yes, then it means that you have to enter again your passphrase (25th word) so you can recover the identity (and address) you were using. -My response - I never used the passphrase prior to yesterday, which was when I discovered this function.

I asked if there was still a way to recover the private key for the address, if I did not use this function.

[numero41]

Tacamaniac had his issue solved, he somehow entered a wrong passphrase when he restored his Ledger (I think he'll explain in a more precise way later).

So for now, (without him) we are 10 to have filled the form.