iOS Rich Push notifications - Auto Carousel not shown for the very first time tap

[subramanyamios]

Hi @akashvercetti @AishwaryaNanna @nishant-clevertap

We are using the CTNotificationContent for Rich Push Notifications. Added all the required key values for the Auto Carousel template. The issue the Auto carousel is shown up the second time tap not on the first time long press for the same notification.

Configuration details: Used SPM to install the CTNotificationContent extension and on the latest version. Please do needful.

Thanks

[nishant-clevertap]

Hi @subramanyamios Can you share the video of the issue your are facing?

[subramanyamios]

@nishant-clevertap Please check https://github.com/CleverTap/CTNotificationContent/assets/8524080/50278fd2-a02c-463d-8316-1a4e299759f6

[nishant-clevertap]

@subramanyamios The video shared by you does not have enough clarity. Try recording the video some seconds before tapping the first time so that we can see the actual steps which you are doing to reproduce it, starting from when you received the notification.

[subramanyamios]

@nishant-clevertap Split into two due to limited size for uploading https://github.com/CleverTap/CTNotificationContent/assets/8524080/8e543307-14cf-481b-a11b-ff898911d170

https://github.com/CleverTap/CTNotificationContent/assets/8524080/23018e6c-cbad-4d58-8619-72e64f7cd595

[subramanyamios]

Hi, @nishant-clevertap Any update?

[nishant-clevertap]

Hi @subramanyamios, We have checked the behaviour in our sample app and it is working fine. As I can see from the video shared you are getting RCB's image on first expand and other image on second expand. Can you share your payload (keys and values which you are using) so that we can test it on our sample app? Also Are you getting this behaviour 5/5 times?

[subramanyamios]

@nishant-clevertap

issue - no carousel on tap for the first time ever. 1/ 5 times

Please check the custom key-value pairs

KEY Value pt_id pt_carousel pt_title Autocrousal pt_msg Auto carousal message pt_msg_summary Auto carousal message summary pt_dl1 jiovootviacom18://jiovoot/playback/avr/3707672 pt_img1 __ https://s3.amazonaws.com/ct-demo-images/landscape-1.jpg pt_img2 https://s3.amazonaws.com/ct-demo-images/landscape-2.jpg pt_img3 __ https://1000logos.net/wp-content/uploads/2022/02/RCB-logo-1536x864.png pt_bg __ #E9967A

[subramanyamios]

@nishant-clevertap

have you tried with the above payload? Note: Try with a fresh install.

[subramanyamios]

Hi @nishant-clevertap

Update, please

[nishant-clevertap]

Hi @subramanyamios We have tested with your payload and found same behaviour as you were getting, ie on first expand a default view area will appear and then your carousel. We are working on the actual cause and fix for this. We will update you here with the details after investigation is completed.

[subramanyamios]

Hi @nishant-clevertap

Please update on this.

Thanks

[nishant-clevertap]

Hi @subramanyamios We have added fix for this, and will be probably doing release by next week. I will update you when release is done. Thanks.

[subramanyamios]

@nishant-clevertap Thank you!

[nishant-clevertap]

Hi @subramanyamios We have added a fix for this in latest release: https://github.com/CleverTap/CTNotificationContent/releases/tag/0.2.5 Let us know if your issue is resolved after updating to v0.2.5. Thanks.