DD: Contact CC's in Tech Tickets

[dustinabingham]

Hello,

Is it possible that tickets can reflect the CC'd emails added by end-users via email submitted tickets? If an end-user is bringing in their own clients to get assistance or someone outside their normal email domain, it can be problematic and cause a loss of communication when we attempt a return response.

Does this make sense?

[DDAndyChen]

Hi dustinabingham, Please contact support@deskdirector.com to report an issue. This issue will be closed automatically. Regards, Deskdirector