Adding a macro adds the comment to the last character typed in the text area, instead of where the cursor is.
Here's a screengrab of the behaviour.
Moved the cursor few a few blank spaces after "Regards," but it appends macro to "Regards,"
Moved cursor to the intended location where I wanted to add macro, still appends after "Regards,"
Could be really cumbersome if a tech already has typed a long reply, then tries to add a macro an intended location, but it appends at the end of the reply.
Adding a macro adds the comment to the last character typed in the text area, instead of where the cursor is.
Here's a screengrab of the behaviour.
Could be really cumbersome if a tech already has typed a long reply, then tries to add a macro an intended location, but it appends at the end of the reply.