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DeskDirector / Issues

Issue Tracker for DeskDirector
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[39340] Chat on Closed Ticket #234

Closed iskolares closed 2 years ago

iskolares commented 2 years ago

Currently, chats can be initiated on a closed ticket, and tickets remain closed once the chat is completed. Cust is asking if we can reopen tickets, once a chat is initiated

Another option would be to disable chat for closed tickets, which will force customers to reopen a ticket first.

Nness commented 2 years ago

Change will be available in next release.