While loaded into a ticket in the customer portal, the PRINT option is hidden at smaller resolutions.
Hidden at smaller resolutions is misleading term, correct way to describe is that print and chat option's visibility changed from depends on screen size to container size.
screen size = the browser window size
container size = ticket detail's parent element size
The latest change to portal is to make ticket detail depends on container size to ensure communication timeline's readability, which caused some of desktop functionality to be hidden under large screen (smaller container).
While loaded into a ticket in the customer portal, the PRINT option is hidden at smaller resolutions.
Hidden at smaller resolutions is misleading term, correct way to describe is that print and chat option's visibility changed from depends on screen size to container size.
The latest change to portal is to make ticket detail depends on container size to ensure communication timeline's readability, which caused some of desktop functionality to be hidden under large screen (smaller container).