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Devographics / Monorepo

Monorepo containing the State of JS apps
surveyform-sigma.vercel.app
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Long delay before receiving login link #325

Open ann-kilzer opened 9 months ago

ann-kilzer commented 9 months ago

I use a proton.me domain. Tried to log in twice, and the login link arrives the next morning and the token is expired

I understand that there is some unknown time in mail servers, but it seems messages are taking 12+ hours to arrive.

SachaG commented 9 months ago

Oh let me look into it. In the meantime you can also take the survey as a guest, without entering an email address.

pwim commented 9 months ago

Thanks for reporting the issue!

From looking at our mail provider's logs, I see that we sent a single mail to you, on the night of October 6th. Your mail server returned smtp;250 2.0.0 Ok: queued.

That doesn't mean much though. Many email providers will accept emails that they're flagging as spam.

If I had to guess, proton flagged our email as suspicious, and so put it into some sort of a quarantine, to see if we sent more emails like it to their users. When we didn't, it go released quarantine. This is pure speculation on my part though.

I have confirmed that emails can be sent to my own proton.me account, so hopefully it was just a temporary measure.

It doesn't explain to me why you tried to login twice, but only received a single email. Maybe @SachaG has an idea?

One thing I did notice is the email we're sending is very barebones. With only the content

TokyoDev Developer Survey

Log in to the survey.

Perhaps if we added a bit more text to the email, it'd be less likely to be flagged?

Then again, when reviewing notion's email for inspiration, it isn't as though they're having much more

Login

Click here to log in with this magic link Or, copy and paste this temporary login code: [Code] If you didn't try to login, you can safely ignore this email. Hint: You can set a permanent password in Settings & members → My account.

Notion.so, the all-in-one-workspace for your notes, tasks, wikis, and databases.

One more thing that @SachaG could investigate is what percentage of login links get clicked on, and if this is different with the TokyoDev survey vs the other devographics ones.