search

Driftt / drift-sdk-ios

Drift for iOS, for integrating Drift into your iOS application.
http://www.drift.com
MIT License
12 stars 17 forks source link

Are real names a possibility? #87

Closed FerrariBruno closed 4 years ago

FerrariBruno commented 4 years ago

Hello, I've read the documentation and issues extensively and implemented the integration with Drift in my iOS app as instructed.

However, I noticed users that contact me through Drift on iOS don't have their real names (for example, I keep seeing "Brian Best" as a name). Is there currently any way to ask the user for his/her real name so we can avoid having fictional names?

Thank you!

eoinoconnell commented 4 years ago

Hi, sorry for the delay in getting back to you. The SDK itself does not create names for the end users, this would be done from the drift backend. Fictional names are not created, maybe its pulling them from a salesforce integration?

FerrariBruno commented 4 years ago

We do not have any integration with Salesforce or anything alike. I'm guessing Drift's backend is somehow creating fictional names?

eoinoconnell commented 4 years ago

Hi, Drift doesn't currently create fictional names, it may be recognising the email address of the end users somehow? I recon your best bet would be to reach out to drift support I'm afraid that should be able to give you more information. Sorry I can't be more help

FerrariBruno commented 4 years ago

No problem, thank you for your time