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DynamoDS / DynamoRevit

Dynamo Libraries for Revit
https://dynamobim.org
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Immediate Crash on Running Dynamo 1.3.1 Revit 17.2.1 #1753

Open AnthonyViscusi opened 7 years ago

AnthonyViscusi commented 7 years ago

If this issue is not a bug report or improvement request, please check the Dynamo forum, and start a thread there to discuss your issue.

Dynamo version

1.3.1

Revit version

2017.2.1

Operating system

Windows 7

What did you do?

Attempted to start dynamo from the Manage tab

What did you expect to see?

It crashes immediately here is the Detail: Please let me know how I may provide additional information.

HRESULT: [0x8876086A], Module: [SharpDX.Direct3D9], ApiCode: [D3DERR_NOTAVAILABLE/NotAvailable], Message: Unknown

at SharpDX.Result.CheckError() at SharpDX.Direct3D9.Direct3DEx.CreateDeviceEx(Int32 adapter, DeviceType deviceType, IntPtr hFocusWindow, Int32 behaviorFlags, PresentParameters[] presentationParametersRef, DisplayModeEx[] fullscreenDisplayModeRef, DeviceEx returnedDeviceInterfaceOut) at HelixToolkit.Wpf.SharpDX.DX11ImageSource.StartD3D() at HelixToolkit.Wpf.SharpDX.DX11ImageSource..ctor() at HelixToolkit.Wpf.SharpDX.DPFCanvas.StartD3D() at HelixToolkit.Wpf.SharpDX.DPFCanvas.RenderTechniquesManagerPropertyChanged() at System.Windows.DependencyObject.OnPropertyChanged(DependencyPropertyChangedEventArgs e) at System.Windows.FrameworkElement.OnPropertyChanged(DependencyPropertyChangedEventArgs e) at System.Windows.DependencyObject.NotifyPropertyChange(DependencyPropertyChangedEventArgs args) at System.Windows.DependencyObject.UpdateEffectiveValue(EntryIndex entryIndex, DependencyProperty dp, PropertyMetadata metadata, EffectiveValueEntry oldEntry, EffectiveValueEntry& newEntry, Boolean coerceWithDeferredReference, Boolean coerceWithCurrentValue, OperationType operationType) at System.Windows.DependencyObject.SetValueCommon(DependencyProperty dp, Object value, PropertyMetadata metadata, Boolean coerceWithDeferredReference, Boolean coerceWithCurrentValue, OperationType operationType, Boolean isInternal) at System.Windows.DependencyObject.SetValue(DependencyProperty dp, Object value) at HelixToolkit.Wpf.SharpDX.Viewport3DX.RenderTechniquesManagerPropertyChanged() at System.Windows.DependencyObject.OnPropertyChanged(DependencyPropertyChangedEventArgs e) at System.Windows.FrameworkElement.OnPropertyChanged(DependencyPropertyChangedEventArgs e) at System.Windows.DependencyObject.NotifyPropertyChange(DependencyPropertyChangedEventArgs args) at System.Windows.DependencyObject.UpdateEffectiveValue(EntryIndex entryIndex, DependencyProperty dp, PropertyMetadata metadata, EffectiveValueEntry oldEntry, EffectiveValueEntry& newEntry, Boolean coerceWithDeferredReference, Boolean coerceWithCurrentValue, OperationType operationType) at System.Windows.DependencyObject.InvalidateProperty(DependencyProperty dp, Boolean preserveCurrentValue) at System.Windows.Data.BindingExpressionBase.Invalidate(Boolean isASubPropertyChange) at System.Windows.Data.BindingExpression.TransferValue(Object newValue, Boolean isASubPropertyChange) at System.Windows.Data.BindingExpression.Activate(Object item) at System.Windows.Data.BindingExpression.AttachToContext(AttachAttempt attempt) at System.Windows.Data.BindingExpression.MS.Internal.Data.IDataBindEngineClient.AttachToContext(Boolean lastChance) at MS.Internal.Data.DataBindEngine.Task.Run(Boolean lastChance) at MS.Internal.Data.DataBindEngine.Run(Object arg) at System.Windows.ContextLayoutManager.fireLayoutUpdateEvent() at System.Windows.ContextLayoutManager.UpdateLayout() at System.Windows.ContextLayoutManager.UpdateLayoutCallback(Object arg) at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks() at System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget) at System.Windows.Media.MediaContext.RenderMessageHandler(Object resizedCompositionTarget) at System.Windows.Interop.HwndTarget.OnResize() at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam) at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled) at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled) at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

jnealb commented 7 years ago

@AnthonyViscusi Can you please run the DxDiag utility from the Windows Start and capture the output as a file and send it to us?

AnthonyViscusi commented 7 years ago

@jnealb Sure here you go. Thank you! MonnetDxDiag.txt

jnealb commented 7 years ago

@AnthonyViscusi Dynamo has known issues with this graphics card:

Card name: AMD FirePro W5000 Manufacturer: Advanced Micro Devices, Inc. Chip type: AMD FirePro SDI (0x6809)

AnthonyViscusi commented 7 years ago

That's unfortunate given that card is present in our Dell Precision T3610s. Dynamo 1.2.1 was running fine. I'll see if I can install that version or change the users video card or PC.

jnealb commented 7 years ago

There should be no difference between Dynamo 1.3 and 1.2.1 - if there is, something else is going on.

jnealb commented 7 years ago

@AnthonyViscusi Is your version of DirectX current? Also, can you check the AMD driver version as well?