Qattan-foundation
Problem Statement
The Qattan Foundation doesn't have a technical support system , they store there data in Excel files , they need for their employees to be able to file a ticket when they have a problem in their devices to the I.T department , also they need to be able to send a loan device application to the I.T , They need to add all the new devices and modify it's awnership
Our Solution
Building a website that enable the employee to send a ticket (technical support | Loan ) to the I.T department , the I.T will be able to take an action on it , to have a full report .
User Journey:
As a Qattan Employee:
- "I want a system that would make requeting maintance from the techinical support department convenient"
As a Qattan Employee:
- "I want a manner thorugh which I can file a ticket for technical support without having to use the old traditional way of calling which often leads to forgetfulness or late responses"
As a Qattan employee:
- I would like a way that would make applaying for loan requests of gadgets easy and fast"
As a Qattan manager:
- "I would like an easy, fast manner through which I can view all the latest tickets and responses from the tech.support department without having to view traditional paper reports."
As a Qattan technical support employee:
- "I want to be able to view all techinical support requests all in one place and to be able to respond promptly"
how to run the Server
- clone repo by run
https://github.com/FACG5/Qattan-foundation.gitin your terminal. - Create config.env file.
- Add DB_URL and SECRET to it.
- run
npm install - run
npm run dev
how to run the tests
run npm test in your terminal
DataBase Schema
Tech stack
- HTML5
- CSS3
- JavaScript
- Express.js
- PostgreSQL
Our Team
Asala KM
Salwa Mugh
Ons Nader