Steam offline bug

[m1cha3l02]

Describe the bug While trying to log in to steam with plugin in the GOG app tries to load but it always ends with a message "Offline. Try again."

To Reproduce

1. Launch GOG Galaxy
2. Try to log in with your steam account
3. The "Offline" message should pop up

Expected behavior An expcted behaviour should be the abillity to log in and synchronise my games within the GOG Galaxy launcher

[Doc-Bo]

Fantastic, thanks!

[Danyelalejandro]

Someone could share please, a working file backend_steam_network.py with no mistakes for all of us? please?

Attached mine. Yes, it's actually in the root folder of plugin, apparently I've copy-pasted incorrect directory path. Just extract the archive contents into "%LOCALAPPDATA%\GOG.com\Galaxy\plugins\installed\steam_ca27391f-2675-49b1-92c0-896d43afa4f8" folder. backend_steam_network.zip

It worked but only until I disconnect, re-started and connected again. Thank you

[Danyelalejandro]

Someone could share please, a working file backend_steam_network.py with no mistakes for all of us? please?

Attached mine. Yes, it's actually in the root folder of plugin, apparently I've copy-pasted incorrect directory path. Just extract the archive contents into "%LOCALAPPDATA%\GOG.com\Galaxy\plugins\installed\steam_ca27391f-2675-49b1-92c0-896d43afa4f8" folder. backend_steam_network.zip

It worked but only until I disconnect, re-started and connected again. Thank you

It is normal it is not syncing?

[Gianlucas94]

Someone could share please, a working file backend_steam_network.py with no mistakes for all of us? please?

Attached mine. Yes, it's actually in the root folder of plugin, apparently I've copy-pasted incorrect directory path. Just extract the archive contents into "%LOCALAPPDATA%\GOG.com\Galaxy\plugins\installed\steam_ca27391f-2675-49b1-92c0-896d43afa4f8" folder. backend_steam_network.zip

It worked but only until I disconnect, re-started and connected again. Thank you

It is normal it is not syncing?

For me worked... I Just waited for a few minutes until the "syncing" notifications finish and restarted the GOG client.

[ShadowDrakken]

Yeah this looks to be a temporary solution only. This temporary fix makes it continue even without getting the correct token.

I have been looking through the code for days but am not familiar with the way it uses web sockets to authenticate so have not been successful in figuring out how to get, store, and authenticate with this token.

I agree. I think, as someone said above, OAuth should be considered since it's a stable standard.

[sparkus71]

As an added data point, the plugin on macOS works fine. a diff between the backend_steam_network.py files from the windows and macos versions show they are identical. so unclear why the changes above are necessary for windows to work.

[Brigand231]

Thank you for sharing your file Allexedge, I was repeatedly botching the edit. You've restored my sanity.

[kyuuketsukikurai]

Thanks for the hard work. Unfortunately, even with the updated file, mine just drops to offline after trying to connect for a while.

[Danyelalejandro]

Thanks for the hard work. Unfortunately, even with the updated file, mine just drops to offline after trying to connect for a while.

Mine too, maybe because I have an inmense ammount of games in Steam. I am trying disconnecting and connecting after start to see if it works. Even with this temporary fix, the integration wasn't optimized before. Really sad because I liked this launcher to organize better my games. The fact that repeated games shows only with several icons and not repeated as Playnite, was awesome

[RaveVR]

Solution above not working, restarted GOG several times, still nothing Plugin Crashed.

[Danyelalejandro]

Thanks for the hard work. Unfortunately, even with the updated file, mine just drops to offline after trying to connect for a while.

Mine too, maybe because I have an inmense ammount of games in Steam. I am trying disconnecting and connecting after start to see if it works. Even with this temporary fix, the integration wasn't optimized before. Really sad because I liked this launcher to organize better my games. The fact that repeated games shows only with several icons and not repeated as Playnite, was awesome

UPDATE: Finally after several tries, it worked and synced. Thank you all for your efforts. Hope we can find someone who can do active development of integration, release official update and fix the old bugs existing that we "tolerated"

[Enterhaggis]

Worked great here thanks!

[DavidsonPrata]

Did it work 100% for you guys?

To me, it loads the games only. Any other data has been synchronized, such achievements. Am I the only one?

[greysun75]

unfortunately it didnt work for me, at least got me to the point where steam prompted for my 2fa code, but then shows offline. Thanks for sharing the file. I didnt have this file at all.

[greysun75]

I tried this a couple of times and it didnt work. What I found was there were multiple instances of gog running in the background. So instead of right clicking in systray and clicking exit go to task manager to make sure you are killing it completely. After this it worked. Thank you to whoever it was that shared the file. I didnt even have this file.

[rcteske]

I have not checked the achievements but doing the changes in backend_steam_network.py did get it working again, and with all the tags I had set up before. Thanks for that people!

We should probably put this in a PR for the main repo while we don't get a more permanent fix. Are the devs there reachable to accept it?

[Drejzer]

Did it work 100% for you guys?

To me, it loads the games only. Any other data has been synchronized, such achievements. Am I the only one?

same here. Got only some of the achievements. I'm not sure if it's just taking it ridiculously long to sync, or if it fails somewhere along the way. Yesterday I basically had oly the GOG achievements, but now some of the steam ones show up as well.

[Danyelalejandro]

Loading of achievements have been an issue since a long time ago. It is not new. I would suggest to let it sync a few times more.

[slaakhash]

This worked for me. Thank you very much. I've tried everything but nothing worked... Until this. I don't have many games on steam, around 20, but it shows all the achievements, time played... and all the stuff.

[DavidsonPrata]

Loading of achievements have been an issue since a long time ago. It is not new. I would suggest to let it sync a few times more.

Really? That wasn't my experience. Everything has always worked for me. All the achievements, played time and all stuff.

[TheSahugani]

is there a way to download the plugin outside of Galaxy? the folder isn't even present for me to alter the file.

[Danyelalejandro]

Loading of achievements have been an issue since a long time ago. It is not new. I would suggest to let it sync a few times more.

Really? That wasn't my experience. Everything has always worked for me. All the achievements, played time and all stuff.

Well, at least for achievements hunters as me. I haveover 400.000 achievements thanks to many shovelware. But maybe for regular users will not have issues

[DarthVaderOz]

This work around worked once, after restarting GOG now back offline :(

[Silphatos]

Is the public profile mode working after the changes?

[StraboO]

Zip file worked for me. I closed GOG. Applied fix. Restartet GOG. Integration connected fine, but no steam games. Restarted GOG and they where alle there 👯

[Zitbvt]

Le fichier "backend_steam_network.py" a très bien fonctionné pour moi. Après avoir fait la connexion sur Steam tous mes jeux sont revenus et après un redémarrage de l'ordinateur toutes les informations de temps, succès, etc. étaient présentes. Merci pour le partage.

[DonaemouS]

Someone could share please, a working file backend_steam_network.py with no mistakes for all of us? please?

Attached mine. Yes, it's actually in the root folder of plugin, apparently I've copy-pasted incorrect directory path. Just extract the archive contents into "%LOCALAPPDATA%\GOG.com\Galaxy\plugins\installed\steam_ca27391f-2675-49b1-92c0-896d43afa4f8" folder. backend_steam_network.zip

just got the time to install on my primary system and it looks like it works. I'm now able to launch games from GoG Galaxy again. But now, looks like I had played 595h in this week. Yes, I'm a sort of addicted, but that means about 25 days in one week... lol

[Judassem]

Someone could share please, a working file backend_steam_network.py with no mistakes for all of us? please?

Attached mine. Yes, it's actually in the root folder of plugin, apparently I've copy-pasted incorrect directory path. Just extract the archive contents into "%LOCALAPPDATA%\GOG.com\Galaxy\plugins\installed\steam_ca27391f-2675-49b1-92c0-896d43afa4f8" folder. backend_steam_network.zip

Unfortunately, it doesn't fix mine. It keeps saying "Plugin has crashed."

[dekteron]

Works, but not perfectly, because it conects to steam, but keeps going off line everytime i reset my PC... Any solution to keep steam integration on line, no matter if reset my pc?

[CSources]

I was able to make it work somehow by two small fixes in %LOCALAPPDATA%\GOG.com\Galaxy\plugins\installed\steam_ca27391f-2675-49b1-92c0-896d43afa4f8\steam_network\backend_steam_network.py file.

Thank you for the fix, works great.

[cderoeck]

Thanks for the fix! It solved the sync with my steam account. However I have the same achievements issue someone else reported above : none of my "recent"' achievements are synced. I only see the achievements I got more than 1 year ago, but since that, nothing else is being imported.

[RabieRabit]

I really hope they make a official fix soon But it looks abandoned though

[Fikus25]

@RabieRabit I hope so too, since the original creator of this integration doesn't care about updating it. Someone else should take over the maintenance of this integration, otherwise it's useless.

[DonaemouS]

or maybe, write it from scratch

[Fikus25]

It would be also great if GOG Galaxy support adding multiple Steam accounts, because I know many people have more than one account and to this day you have to switch between them, so it should be possible to add more than one account of same integration to synchronize all games across all accounts and platforms.

[Krynh]

Worked once, now it refuses to connect again

[odahviing]

I was able to make it work somehow by two small fixes in %LOCALAPPDATA%\GOG.com\Galaxy\plugins\installed\steam_ca27391f-2675-49b1-92c0-896d43afa4f8\steam_network\backend_steam_network.py file:

1. _get_websocket_auth_step(self) function (line 186): comment out or delete exception raising and return success operation code instead (timeout value was also decreased to 20 seconds, not sure if it has affected something):

async def _get_websocket_auth_step(self):
        try:
            result = await asyncio.wait_for(
                self._websocket_client.communication_queues["plugin"].get(), 20
            )
            return result["auth_result"]
        except asyncio.TimeoutError:
            return UserActionRequired.NoActionRequired
            #raise BackendTimeout() 

2. _handle_two_step(self, params, fail, finish) function (line 229): explicitly return Authentication object instead of self._check_public_profile(). Without this edit the plugin shows warning "2FA authentication failed, falling back to public profile" but still imports Steam library.

        if result != UserActionRequired.NoActionRequired:
            return next_step_response(fail, finish)
        else:
            self._auth_data = None
            self._store_credentials(self._user_info_cache.to_dict())
            return Authentication(self._user_info_cache.steam_id, self._user_info_cache.persona_name)

3. Restart GOG Galaxy and re-enter Steam credentials.

Working, thanks.

[gloowa]

I was able to make it work somehow by two small fixes in %LOCALAPPDATA%\GOG.com\Galaxy\plugins\installed\steam_ca27391f-2675-49b1-92c0-896d43afa4f8\steam_network\backend_steam_network.py file:

1. _get_websocket_auth_step(self) function (line 186): comment out or delete exception raising and return success operation code instead (timeout value was also decreased to 20 seconds, not sure if it has affected something):

async def _get_websocket_auth_step(self):
        try:
            result = await asyncio.wait_for(
                self._websocket_client.communication_queues["plugin"].get(), 20
            )
            return result["auth_result"]
        except asyncio.TimeoutError:
            return UserActionRequired.NoActionRequired
            #raise BackendTimeout() 

2. _handle_two_step(self, params, fail, finish) function (line 229): explicitly return Authentication object instead of self._check_public_profile(). Without this edit the plugin shows warning "2FA authentication failed, falling back to public profile" but still imports Steam library.

        if result != UserActionRequired.NoActionRequired:
            return next_step_response(fail, finish)
        else:
            self._auth_data = None
            self._store_credentials(self._user_info_cache.to_dict())
            return Authentication(self._user_info_cache.steam_id, self._user_info_cache.persona_name)

3. Restart GOG Galaxy and re-enter Steam credentials.

You Sir are a Gentleman and a Scholar. Thank you.

[exathilSSV]

Guys I don't have such file. Any idea? What I can do?

[Krynh]

Download the zip file linked earlier and extract

[exathilSSV]

So I should delete whole function from lane 186? What about function in lane 229, what should be deleted there?

[slaakhash]

I was able to make it work somehow by two small fixes in %LOCALAPPDATA%\GOG.com\Galaxy\plugins\installed\steam_ca27391f-2675-49b1-92c0-896d43afa4f8\steam_network\backend_steam_network.py file:

1. _get_websocket_auth_step(self) function (line 186): comment out or delete exception raising and return success operation code instead (timeout value was also decreased to 20 seconds, not sure if it has affected something):

async def _get_websocket_auth_step(self):
        try:
            result = await asyncio.wait_for(
                self._websocket_client.communication_queues["plugin"].get(), 20
            )
            return result["auth_result"]
        except asyncio.TimeoutError:
            return UserActionRequired.NoActionRequired
            #raise BackendTimeout() 

2. _handle_two_step(self, params, fail, finish) function (line 229): explicitly return Authentication object instead of self._check_public_profile(). Without this edit the plugin shows warning "2FA authentication failed, falling back to public profile" but still imports Steam library.

        if result != UserActionRequired.NoActionRequired:
            return next_step_response(fail, finish)
        else:
            self._auth_data = None
            self._store_credentials(self._user_info_cache.to_dict())
            return Authentication(self._user_info_cache.steam_id, self._user_info_cache.persona_name)

3. Restart GOG Galaxy and re-enter Steam credentials.

Restartin GoG Galaxy after do this, you have to disconnect and reconnect again the steam integration to make it work

[rnosek-designs]

Download the zip file linked earlier and extract

So I'm in the same predicament as the earlier individual. I've downloaded the file and created a folder called STEAM_NETWORK, yet it's still not working. I'm guessing that I'm either using a wrong/broken repository or I need to find some script to point to this folder and script. Let me know if what I typed makes sense.

[LauraRozier]

I was able to make it work somehow by two small fixes in %LOCALAPPDATA%\GOG.com\Galaxy\plugins\installed\steam_ca27391f-2675-49b1-92c0-896d43afa4f8\steam_network\backend_steam_network.py file:

1. _get_websocket_auth_step(self) function (line 186): comment out or delete exception raising and return success operation code instead (timeout value was also decreased to 20 seconds, not sure if it has affected something):

async def _get_websocket_auth_step(self):
        try:
            result = await asyncio.wait_for(
                self._websocket_client.communication_queues["plugin"].get(), 20
            )
            return result["auth_result"]
        except asyncio.TimeoutError:
            return UserActionRequired.NoActionRequired
            #raise BackendTimeout() 

2. _handle_two_step(self, params, fail, finish) function (line 229): explicitly return Authentication object instead of self._check_public_profile(). Without this edit the plugin shows warning "2FA authentication failed, falling back to public profile" but still imports Steam library.

        if result != UserActionRequired.NoActionRequired:
            return next_step_response(fail, finish)
        else:
            self._auth_data = None
            self._store_credentials(self._user_info_cache.to_dict())
            return Authentication(self._user_info_cache.steam_id, self._user_info_cache.persona_name)

3. Restart GOG Galaxy and re-enter Steam credentials.

Does this also fix the saving of the credential token or do you have to re-auth every time you start gog?

[Shad0wBrok3r]

Does this also fix the saving of the credential token or do you have to re-auth every time you start gog?

Yeah you have to re-auth every time you start GOG. At least we can login and have the steam games appear in GOG....but this is less than ideal.

[mondodimotori]

I was able to make it work somehow by two small fixes in %LOCALAPPDATA%\GOG.com\Galaxy\plugins\installed\steam_ca27391f-2675-49b1-92c0-896d43afa4f8\steam_network\backend_steam_network.py file:

1. `_get_websocket_auth_step(self)` function (line 186): comment out or delete exception raising and return success operation code instead (timeout value was also decreased to 20 seconds, not sure if it has affected something):

async def _get_websocket_auth_step(self):
        try:
            result = await asyncio.wait_for(
                self._websocket_client.communication_queues["plugin"].get(), 20
            )
            return result["auth_result"]
        except asyncio.TimeoutError:
            return UserActionRequired.NoActionRequired
            #raise BackendTimeout() 

2. `_handle_two_step(self, params, fail, finish)` function (line 229): explicitly return Authentication object instead of `self._check_public_profile()`. Without this edit the plugin shows warning  "2FA authentication failed, falling back to public profile" but still imports Steam library.

        if result != UserActionRequired.NoActionRequired:
            return next_step_response(fail, finish)
        else:
            self._auth_data = None
            self._store_credentials(self._user_info_cache.to_dict())
            return Authentication(self._user_info_cache.steam_id, self._user_info_cache.persona_name)

3. Restart GOG Galaxy and re-enter Steam credentials.

Not working here as of today. After typing my credentials and passing the two steps verification, it just hangs at "connecting..." for a few seconds before resulting, again, as "offline, retry"

[RaveVR]

Someone could share please, a working file backend_steam_network.py with no mistakes for all of us? please?

Attached mine. Yes, it's actually in the root folder of plugin, apparently I've copy-pasted incorrect directory path. Just extract the archive contents into "%LOCALAPPDATA%\GOG.com\Galaxy\plugins\installed\steam_ca27391f-2675-49b1-92c0-896d43afa4f8" folder. backend_steam_network.zip

Jeez, finally something works here, thanks <3

[Shad0wBrok3r]

Not working here as of today. After typing my credentials and passing the two steps verification, it just hangs at "connecting..." for a few seconds before resulting, again, as "offline, retry"

Just tested a few minutes ago and it works...be sure to click on disconnect first and replace the backend_steam.py file with the one provided in this thread or edit the file with the provided instructions. It's just that after you restart GOG you will have to connect again because it doesn't auto-reconnect for some reason....

[rnosek-designs]

Ok, I "just" got it working and see my mistake. I kept closing out GOG Galaxy completely, then swapping out the backend_steam_network.py file.

This time, I left GOG Galaxy open and then swapped the file. Now it finally connected and began importing data. I'm not positive if this will stick but atleast I have a majority of that data back.

[RabieRabit]

@RabieRabit I hope so too, since the original creator of this integration doesn't care about updating it. Someone else should take over the maintenance of this integration, otherwise it's useless.

Whats stopping us from rebuilding it?