Glitch9 Support Repository

Welcome to the Glitch9 Support Repository! This repository is dedicated to collecting and managing issues related to all of our assets. Please read through this guide to understand how to effectively report an issue.

Table of Contents

• Supported Assets
• How to Report an Issue
• Issue Reporting Guidelines
• Contact

Supported Assets

This repository is for reporting issues for the following assets:

• Native Media Player
• [List other assets here]

How to Report an Issue

1. Check for Existing Issues: Before creating a new issue, please check the existing issues to see if your problem has already been reported.

2. Create a New Issue:

   • Go to the Issues tab.
   • Click on the New Issue button.
   • Fill out the issue template with as much detail as possible.

Issue Reporting Guidelines

To help us understand and resolve your issue quickly, please follow these guidelines:

1. Title: Provide a clear and concise title for your issue.
2. Description: Include a detailed description of the problem. Mention which asset you are referring to and describe the expected behavior versus the actual behavior.
3. Steps to Reproduce: Provide a step-by-step guide on how to reproduce the issue.
4. Screenshots/Logs: If applicable, add screenshots or log files to help us understand the issue better.
5. Environment: Specify the environment in which the issue occurs (e.g., Unity version, platform, device).

Example Issue Report

Title: [Asset Name] Crashes on Android 10

Description: The Native Media Player asset crashes when attempting to play audio on devices running Android 10. The expected behavior is for the audio to play without issues.

Steps to Reproduce:

1. Open the Unity project.
2. Add the Native Media Player asset to the scene.
3. Build and run the project on an Android 10 device.
4. Attempt to play any audio file.

Screenshots/Logs:

• [Attach any relevant screenshots or logs]

Environment:

• Unity Version: 2020.3.0f1
• Platform: Android
• Device: Samsung Galaxy S10 (Android 10)

Contact

If you have any questions or need further assistance, please feel free to contact us at [your email address].

Thank you for helping us improve our assets!

Best regards, Yohan Song