Unable to access the Mapper application

[erummas]

Is there an existing issue for this?

• [X] I have searched the existing issues

Current Behavior

Hello, I am getting Application Error whilst accessing the Mapper App. Image shared above.

Expected Behavior

No response

Steps To Reproduce

No response

Environment

- OS:
- Other environment details:

I'm part of a Project Team

No response

Anything else?

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Are you willing to contribute to resolve this issue?

None

[spco]

Thanks for flagging this Erum - not sure why this has occurred but we're looking into it now.

[spco]

@erummas should be back up now. Please reopen this ticket if it falls over again, though we believe we've understood and fixed the issue so it won't recur.

[erummas]

@spco Thank you, it's working now!

[erummas]

Hi @spco I am unable to reopen this issue. I cannot access the mapper. Sharing error in image below.

[spco]

Hmm, seems to be working again now. It may have been down for a few minutes while updates were applied - could you confirm whether it was down for a long time or short? Thanks.

[AndyRae]

This is odd - but my first thought at the screenshot is this might be concentrated on certain urls of the app, as monitoring doesn't indicate anything.

We had a small config update at 13:31 BST today to prepare future updates, but didn't result in any downtime. I'm seeing some very long response times around 15:20 BST, but no downtime reported. Currently everything looks fine and initiating a soft restart seems successful. I'll continue to monitor though.

[erummas]

Thank you, it's working now. This was close to 4:30-5:00 pm BST, I would say I tried a few times within a half hour window.