Users are experiencing intermittent failures during the track upload process. Specifically, some users report that their attempts to upload a track do not succeed on the first try, but succeeding on a subsequent attempt with a new release. This inconsistent behavior suggests underlying issues with the upload mechanism or server response handling.
Steps to Reproduce
Attempt to upload a track as part of a release.
Observe whether the upload process completes successfully or fails without a clear error message.
If the upload fails, initiate a new release and attempt the upload again.
Note whether the second attempt succeeds where the first one failed.
Expected Behavior
Every track upload should consistently succeed or fail with clear, actionable error messages guiding the user on how to resolve any issues. There should be no discrepancy in upload success on repeated attempts under the same conditions.
Actual Behavior
The track upload process is inconsistent; uploads that fail on one attempt may succeed on another without any changes to the file or upload conditions. This inconsistency can cause frustration and confusion among users.
Environment
OS: All
Browser: All
Version: Current
Suggested Actions
Error Handling: Implement comprehensive error handling to capture and report errors during the track upload process. This should include clear user notifications about what went wrong and how to fix it.
Cleanup Procedures: Develop and integrate cleanup routines that manage incomplete or failed uploads, ensuring that system resources are properly freed and ready for subsequent attempts.
Investigative Steps: Conduct a detailed investigation to understand the root causes of these intermittent upload failures. This should include examining server logs, user reports, and testing under various network conditions to identify patterns or common factors in upload failures.
Additional Context
This issue has led to increased support tickets and user dissatisfaction. Addressing it promptly will not only improve user experience but also reduce the burden on support teams and enhance the platform's reliability.
Describe the Bug
Users are experiencing intermittent failures during the track upload process. Specifically, some users report that their attempts to upload a track do not succeed on the first try, but succeeding on a subsequent attempt with a new release. This inconsistent behavior suggests underlying issues with the upload mechanism or server response handling.
Steps to Reproduce
Expected Behavior
Every track upload should consistently succeed or fail with clear, actionable error messages guiding the user on how to resolve any issues. There should be no discrepancy in upload success on repeated attempts under the same conditions.
Actual Behavior
The track upload process is inconsistent; uploads that fail on one attempt may succeed on another without any changes to the file or upload conditions. This inconsistency can cause frustration and confusion among users.
Environment
Suggested Actions
Additional Context
This issue has led to increased support tickets and user dissatisfaction. Addressing it promptly will not only improve user experience but also reduce the burden on support teams and enhance the platform's reliability.