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IntelRealSense / realsense-ros

ROS Wrapper for Intel(R) RealSense(TM) Cameras
http://wiki.ros.org/RealSense
Apache License 2.0
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Left IC2 Config error - Brand New D455 #1811

Closed rajeshmanpat closed 3 years ago

rajeshmanpat commented 3 years ago

Timestamp: 1618307542026.293701 Severity: Error Description: Left IC2 Config error

Received this error. The Camera worked find for a few days, then one day, just stopped. Tried everything. Using the standard cable that came with the Camera. Port is secured. Tried updating the firmware. The 2D cam just says No Frames received.

Please help.

MartyG-RealSense commented 3 years ago

Hi @rajeshmanpat It sounds as though the camera can be detected if you are able to start the stream in order for it to provide the message No Frames Received. Is this correct please?

Also, which stream gave this message - depth or color - and which program were you using? Was it the RealSense Viewer or the RealSense ROS wrapper?

MartyG-RealSense commented 3 years ago

Hi @rajeshmanpat Do you require further assistance with this case, please? Thanks!

rajeshmanpat commented 3 years ago

Hi @MartyG-RealSense. That is correct. I checked with both realsense viewer and the ros wrapper. The message I am getting is "No Frames Received" on both RGB color window as well as depth. Only the Motion Module seems to be working.

MartyG-RealSense commented 3 years ago

Do you have problems with RGB and depth if you do not activate the Motion Module?

There is a known issue where, if three streams are enabled simultaneously (RGB, Depth, Motion Module) then errors such as No Frames Received on the RGB stream can occur. It does not matter which order the three streams are activated in, because enabling the Motion Module is always the trigger for the problem. Whilst there are workarounds for this in C++ and Python programming, there is no fix for this issue in the RealSense Viewer.

MartyG-RealSense commented 3 years ago

Hi @rajeshmanpat Do you require further assistance with this case, please? Thanks!

rajeshmanpat commented 3 years ago

Yes, RGB and depth also show the same message. Irrespective of which one I stream first.

MartyG-RealSense commented 3 years ago

Do you mean that you receive No Frames Received on the RGB or the depth even if the Motion Module is not activated?

MartyG-RealSense commented 3 years ago

Hi @rajeshmanpat Do you require further assistance with this case, please?

If you do need further assistance: do you receive No Frames Received on the RGB or the depth even if the Motion Module is not activated?

rajeshmanpat commented 3 years ago

Hi Marty, yes I receive the message "No Frames Received" even when Motion Module is not activated.

MartyG-RealSense commented 3 years ago

Thanks very much for the confirmation. Are you using Windows or Ubuntu, please?

rajeshmanpat commented 3 years ago

I am using Ubuntu. I even tried running on realsense-viewer.exe on windows, shows same error message.

MartyG-RealSense commented 3 years ago

Could you try launching the SDK's rs-capture example program please, by using the instructions in the link below on Windows or by inputting rs-capture into the Ubuntu terminal.

https://github.com/IntelRealSense/librealsense/issues/8024#issuecomment-747630656

When used with a D455, this program should display RGB, depth and IMU streams as individual stream panels in the same window. Can RGB and depth display correctly in this program please or does it only show the IMU streams?

rajeshmanpat commented 3 years ago

I tried this both on windows and Ubuntu. On windows, the exe open a black window and closes without any further display. On Ubuntu I got the following message: "RealSense error calling rs2_pipeline_wait_for_frames(pipe:0x557ea171f0): Frame didn't arrive within 15000"

MartyG-RealSense commented 3 years ago

Since the Viewer and rs-capture both rely on OpenGL graphics, it would be useful to test a non-graphical example that provides only a text printout to test whether it is a graphics-related issue. If it were related to graphics then a text-based example should be able to receive frames and print the information.

On Windows, could you run the rs-hello-realsense example program that provides a simple text readout of distance that updates in real-time, please?

image

rajeshmanpat commented 3 years ago

I ran the rs-hello-realsense example program, got this message "RealSense error calling rs2_pipeline_wait_for_frames(pipe:0x5594ecc780):Frame didn't arrive within 15000"

MartyG-RealSense commented 3 years ago

I went back to the start of the case and noticed the words "port is secured". Are you using a screw-lock USB cable, please? I note that you also stated that you were using the standard cable. Could you clarify the meaning of 'port is secured' please?

I ask this because there was a recent D455 case (posted almost the same day as your case) where the camera's behavior changed negatively if the cable was screwed in to the small holes either side of the USB port on the side of the camera but the camera worked fine when the cable was unscrewed.

https://github.com/IntelRealSense/librealsense/issues/8830

rajeshmanpat commented 3 years ago

No, I am not using any screw lock USB cable. I am using the standard cable that came with the D455 from Intel. I even changed the cable to D435i which is similar. I am getting same error in both the cables.

MartyG-RealSense commented 3 years ago

When errors occur in the Viewer, have you tried going to the More option near the top of the Viewer's options side-panel and selecting Hardware Reset from its menu to perform a reset of the camera?

image

rajeshmanpat commented 3 years ago

Yes, I have tried this a few times. This did not help.

MartyG-RealSense commented 3 years ago

As it has been a month since the start of this case and the camera has been thoroughly tested during this investigation, I will seek advice from Intel about your problem. Thanks again for your patience!

rajeshmanpat commented 3 years ago

Thanks for your assistance. Hoping to get a replacement under warranty soon. Our project is stuck at the moment.

On Sat, May 15, 2021 at 5:43 PM MartyG-RealSense @.***> wrote:

As it has been a month since the start of this case and the camera has been thoroughly tested during this investigation, I will seek advice from Intel about your problem. Thanks again for your patience!

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/IntelRealSense/realsense-ros/issues/1811#issuecomment-841648759, or unsubscribe https://github.com/notifications/unsubscribe-auth/APRWRHIMKMDQ2KAJ2P2QVNTTNZQPRANCNFSM423AJTTQ .

-- Regards,

Rajesh Manpat | iFuture Robotics | CEO

"Infantry win battles, *logistics win wars*!"

DISCLAIMER: This email (including any attachments) is intended for the sole use of the intended recipient/s and may contain material that is CONFIDENTIAL COMPANY INFORMATION. The information may be bound by any Non Disclosure Agreements signed at an organizational level and must not be shared with any 3rd party without consent.

MartyG-RealSense commented 3 years ago

Intel advised that you perform the official RMA return process with wherever you purchased the camera from.

sivaeinfo commented 3 years ago

Actually i have tried to use the dope package in https://github.com/yehengchen/DOPE-ROS-D435

I have installed require packages and dependencies. In this, they have given two command. 1.roslaunch realsense2_camera rs_rgbd.launch

  1. roslaunch dope dope.launch

This gives following error IMG-20210518-WA0020.jpegIMG-20210518-WA0020.jpeg

Please help me to sort out this issues.

MartyG-RealSense commented 3 years ago

Hi @sivaeinfo Could you re-post the above question as a new case on the RealSense ROS GitHub by visiting the link below and clicking the green New Issue button please? Thanks!

https://github.com/IntelRealSense/realsense-ros/issues

MartyG-RealSense commented 3 years ago

Hi @rajeshmanpat Do you have an update about this case that you can provide, please?

MartyG-RealSense commented 3 years ago

Case closed due to no further comments received.

DaphnaNanovel commented 2 months ago

Hi @rajeshmanpat It sounds as though the camera can be detected if you are able to start the stream in order for it to provide the message No Frames Received. Is this correct please?

Also, which stream gave this message - depth or color - and which program were you using? Was it the RealSense Viewer or the RealSense ROS wrapper?

Hi Marty,

I'm facing a similar issue with my D405 camera on Ubuntu (both x86 and arm). I've attached some screenshots that illustrate the problem I'm encountering.

Could you please provide some guidance on how to troubleshoot and resolve this issue? Any suggestions or potential solutions would be greatly appreciated.

Thanks, Daphna error_3 error_2 error_1

MartyG-RealSense commented 2 months ago

Hi @DaphnaNanovel Your D405 camera's serial number shows in the provided RealSense Viewer log as ffffffffffff. This serial is incorrect and indicates that there is a problem.

A Left IC2 Config Error can mean that a cable inside the camera that joins two circuit boards together has a problem, such as the ends of the cable not being fully seated in the connecting ports on the boards.

In a past case though it has also occurred when the USB cable had some damage caused by it being bent.

Are you using the official 1 meter USB cable that was supplied with the D405 camera, please?