RemoteSupport

GLPI Plugin for direct VNC connection inside ticket

This Plugin add a simple button inside tickets:

immagine

If user is correctly connected to one or more computer it will launch a VNC connection using the computer name

Prerequisites 1) VNC Must be installed in the destination PC 2) PC Name must be correct and resolved inside your DNS Server 3) Add a script in your pc and add a node inside regedit

1) write a script (you will find inside resources) like this (let's assume in c:\startVNC.bat)

SET S=%1

SET S=%S:~7,-2%

call "C:\Program Files\TightVNC\tvnviewer.exe" %S%

quit 0

2) Open regedit and add

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\vnc]
@="URL:vnc Protocol"
"URL Protocol"=""

[HKEY_CLASSES_ROOT\vnc\shell]

[HKEY_CLASSES_ROOT\vnc\shell\open]

[HKEY_CLASSES_ROOT\vnc\shell\open\command]
@="\"c:\\startVNC.bat\" \"%1\""

3) Download and install the plugin as usual

4) Go to config page Tools -> Remote Support

5) Define the params according to your configuration

TODO: a lot of documentation

Kaya84 / remotesupport

readme

RemoteSupport