MongoDB:
MongoDB is our first choice because its an easy to use database which has high scalability & supports high speeds. Also because its document oriented data is saved in a JSON like format which is perfect for our ticket needs.
Microsoft Bot SDK:
For connecting the Bot to the Database and storing/writing data to and from it.
NLP:
Use Natural Language Processing to make the Bot actually useful, with meaningful responses to questions & inquiries
Database ideas:
MongoDB: MongoDB is our first choice because its an easy to use database which has high scalability & supports high speeds. Also because its document oriented data is saved in a JSON like format which is perfect for our ticket needs.
Microsoft Bot SDK: For connecting the Bot to the Database and storing/writing data to and from it.
NLP: Use Natural Language Processing to make the Bot actually useful, with meaningful responses to questions & inquiries