Enkil666
commented
1 year ago Thanks for the all the great work you're putting into this integration @Ludy87 !
I installed version 2 and at first it worked great, but now we're again met with the same error message while trying to use the xplora app ("Unknown network error. Server was not responding. Please try again later")
Do you think it could have something to do with the "Scan interval" setting? I just left it on the standard 180, but perhaps I need to increase it? It's however hard to experiment at the moment since we're locked out from the app, and it will be like that for a couple of days after disabling the integration if it behaves like previous times.
Ludy87
System Health details
System Information
Home Assistant Community Store
GitHub API | ok -- | -- GitHub Content | ok GitHub Web | pending GitHub API Calls Remaining | 4831 Installed Version | 1.26.2 Stage | running Available Repositories | 1120 Downloaded Repositories | 27Home Assistant Cloud
logged_in | false -- | -- can_reach_cert_server | ok can_reach_cloud_auth | ok can_reach_cloud | pendingHome Assistant Supervisor
host_os | Debian GNU/Linux 10 (buster) -- | -- update_channel | stable supervisor_version | supervisor-2022.08.6 agent_version | null docker_version | 20.10.17 disk_total | 58.3 GB disk_used | 23.5 GB healthy | true supported | failed to load: Unsupported supervisor_api | ok version_api | ok installed_addons | File editor (5.3.3), Samba share (10.0.0), SSH & Web Terminal (12.0.1), Duck DNS (1.15.0), Eufy Home Assistant MQTT Bridge (1.24.0), Mosquitto broker (6.1.2), MariaDB (2.4.0), phpMyAdmin (0.8.0), SONOS AudioClip TTS (2.0.3), Node-RED (12.0.2)Dashboards
dashboards | 4 -- | -- resources | 28 views | 4 mode | yamlRecorder
oldest_recorder_run | 5 September 2022, 07:09 -- | -- current_recorder_run | 10 September 2022, 12:14 estimated_db_size | 279.21 MiB database_engine | sqlite database_version | 3.38.5Spotify
api_endpoint_reachable | pending -- | --Checklist
Describe the issue
Hi, trying to reach out here as well as a last resort.
I've been struggling with the xplora integration since July when we first got the watch. Setting up and installing the integration worked perfect, but after a couple of days we (on both mine and my wifes phone) couldn't get into the xplora app in order to add new contacts, respond to text messages etc. We were met at the login with the message "Xplora server not responding." And in Home Assistant it also gives errors and is not working:
I first thought the issue was at xploras end, so I've been having a lot of communications with their support - which led to nothing (it did seem they were familiar with HA.) However, after disabling the xplora integration in Home Assistant the xplora app started working again after a couple of days. After reinstalling the integration again in HA, a couple of days went by with both the integration/app working perfect - but then we're again met with the same error message in the xplora app and errors in Home Assistant. Rinse and repeat 3-4 times again with same results.
And now I've had the integration disabled for about 1 month and the app has worked without issues. And this Monday I again installed the integration - and yes, the errors are back. I'm using the minimal configuration at the moment and are using the child phonenumber, as a seperate account, to login (the workaround to avoid getting logged out from the app on my phone)
So I'm wondering if the xplora server is temporary banning our account because the integration is sending too much requests or something? This is something I couldn't get a reply from the xplora support.
Reproduction steps
Debug logs