search

Ludy87 / xplora_watch

Xplora® Watch Home Assistant Integration
MIT License
49 stars 6 forks source link

Integration not updating entities #87

Closed hauard closed 1 year ago

hauard commented 1 year ago

System Health details

System Information

version core-2022.10.4
installation_type Home Assistant OS
dev false
hassio true
docker true
user root
virtualenv false
python_version 3.10.5
os_name Linux
os_version 5.15.61-v8
arch aarch64
timezone Europe/Oslo
config_dir /config
Home Assistant Community Store GitHub API | ok -- | -- GitHub Content | ok GitHub Web | ok GitHub API Calls Remaining | 4933 Installed Version | 1.28.2 Stage | running Available Repositories | 1123 Downloaded Repositories | 10
Home Assistant Cloud logged_in | false -- | -- can_reach_cert_server | ok can_reach_cloud_auth | ok can_reach_cloud | ok
Home Assistant Supervisor host_os | Home Assistant OS 9.2 -- | -- update_channel | stable supervisor_version | supervisor-2022.10.0 agent_version | 1.4.1 docker_version | 20.10.17 disk_total | 28.6 GB disk_used | 7.5 GB healthy | true supported | true board | rpi4-64 supervisor_api | ok version_api | ok installed_addons | Samba share (10.0.0), Node-RED (13.4.0), SSH & Web Terminal (12.0.2), Home Assistant Google Drive Backup (0.108.4), File editor (5.4.1), Glances (0.16.0), Log Viewer (0.14.0), Mosquitto broker (6.1.3), Let's Encrypt (4.12.7), NGINX Home Assistant SSL proxy (3.1.5)
Dashboards dashboards | 3 -- | -- resources | 4 views | 9 mode | storage
Recorder oldest_recorder_run | 18. oktober 2022 kl. 02:12 -- | -- current_recorder_run | 18. oktober 2022 kl. 17:25 estimated_db_size | 4.87 MiB database_engine | sqlite database_version | 3.38.5

Checklist

Describe the issue

Xplora integration installs and configures without issues, but the entities does not update. The watch is on, online, and have been working earlier. It was also working for some time after the integration got it's own UI in "Integrations." Have been trying login with phone number and email, both seem to be acceptet, but not updating. xplora

Have tried to reinstall the integration, removing the installation in HACS, restarting HA between every (un)install, and rebooting host numerous times.

After enabling debug-mode, I get server-connect timeout, see attachment.

Reproduction steps

1. 2. 3. ...

Debug logs

Logger: custom_components.xplora_watch.coordinator
Source: custom_components/xplora_watch/coordinator.py:64
Integration: Xplora® Watch (documentation, issues)
First occurred: 03:03:02 (1 occurrences)
Last logged: 03:03:02

Unexpected error fetching xplora_watch-864 data: Cannot connect to the server. -
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/helpers/update_coordinator.py", line 205, in _async_refresh
    self.data = await self._async_update_data()
  File "/usr/src/homeassistant/homeassistant/helpers/update_coordinator.py", line 164, in _async_update_data
    return await self.update_method()
  File "/config/custom_components/xplora_watch/coordinator.py", line 68, in _async_update_watch_data
    await self.init()
  File "/config/custom_components/xplora_watch/coordinator.py", line 64, in init
    await self.controller.init(True)
  File "/usr/local/lib/python3.10/site-packages/pyxplora_api/pyxplora_api_async.py", line 86, in init
    raise LoginError(self.error_message)
pyxplora_api.exception_classes.LoginError: Cannot connect to the server. -
github-actions[bot] commented 1 year ago

:wave: @hauard, it is checked whether there is a bug. Please have some patience. This action was performed automatically.

Ludy87 commented 1 year ago

Hi @hauard it looks like the server is being worked on. Because also have the error in the log. Maintenance work is scheduled for Saturday. Maybe that's the preparation for it.

Screenshot_20221019-074715

hauard commented 1 year ago

Do you still have this error? Saw another issue about the API might have changed? We have to use an admin-account?

Ludy87 commented 1 year ago

Hi, it works with an admin account. There was maintenance work over the weekend, I hope that they will update the API soon.

MrGlad8 commented 1 year ago

well this integration doesnt work since the last update :( Worked fine before. Now there's no contact with the watch anymore. Sad!

Ludy87 commented 1 year ago

@MrGlad8 currently it is only possible with an admin account. we hope that xplora changes this

hauard commented 1 year ago

Can confirm integration works with admin account. Also, I have not been logged out of the Xplora app on my phone, despite using that admin account in the integration.

eirikgrindevoll commented 1 year ago

Can confirm integration works with admin account. Also, I have not been logged out of the Xplora app on my phone, despite using that admin account in the integration.

Anyone else can confirm this? Not logged out?

Ludy87 commented 1 year ago

Can confirm integration works with admin account. Also, I have not been logged out of the Xplora app on my phone, despite using that admin account in the integration.

Anyone else can confirm this? Not logged out?

No, I can't confirm

github-actions[bot] commented 1 year ago

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

github-actions[bot] commented 1 year ago

This issue has been automatically locked since there has not been any recent activity after it was closed. Please open a new issue for related bugs.