Maria Wissler

• My LinkedIn
• wmcarmelina@gmail.com

A little about me

As a former architect, I have always enjoyed the diverse expressions of human nature. I strongly believe in the values that technology and diversity bring to our daily interactions. As a Software Development Student I want to participate in creating a future where technology is common language that reaches everyone who is curious, promotes mutual understanding and tolerance and makes communities stronger. I enjoy new challenges that allow me to use my education, skills and experience towards the continuous improvent of user experiences, bringing people together has always inspire me! For a fun fact, feel free to ask me about my sustainable housing designs, including urban farming.

If you have some additional time, here are some links for projects I developed as part of the Ada curriculum:

• TheSweetness (A full working app working on a 4 people team !)
• SecondRideShare
• DeployedRideShare
• TaskList
• We had some fun with APIs!
• Hotel

Education

• Ada Developers Academy, Student in tuition-free, full-time full-stack web development program for women and people of non-binary gender, Jan. 2019 - current
• Bellevue College, Translation and Interpretation Certification
• WAAC Virginia Tech, Architecture. Scholarship Aug 2008- Jan 2010.
• UNAM Architecture, Mexico City 2013.

Qualifications

• Knowledge of Java, JS, Ruby, SpringBoot, HTML & CSS, Rails, Web APIs, Test-Driven Development, familiar R and Data Analysis
• Over 8 years of Customer Service Experience
• Interpersonal communication, collaboration, team player
• Native Spanish Speaker, bicultural competence
• Excellent organizational skills, scheduling, problem solving, locating resources, self learner

Experience

• Nordstrom Technology Intern Aug 19- Current, Downtown Seattle, WA
  • Currently working on developing an internal UI tool for product distribution in React with a Java/Springboot backend
  • Familiarize with Agile/Spritn methodologies
  • Currently adquiring knowledge in Docker, K8s and AWS

• Amazon.com Product Review Abuse Investigator, ES Sep 17- Dec 18, Downtown Seattle, WA
  • Worked in partnership with Product Management and Business teams to gather requirements to implement proactive measures and work on a feedback loop to continuously improve accuracy in the Review System.
  • Investigated suspicious activities and behaviors that could pose a risk to Amazon or our customers in global markets
  • Identified known fraud patterns to discover new modus operandi trends and take actions to minimize risks for Spanish Speaking Market-Places

• Amazon.com Seller Support Associate S Aug 16- Sep 15, Downtown Seattle, WA
  • Seller Support to Amazon Sellers in North America Region, eliminated challenges to bring sellers to our platform
  • Continually built our platform and business knowledge to better serve our sellers by gathering Data to process product applications
  • Effectively manage sensitive cases by identifying proper escalation paths

• Nintendo of America, Bilingual Customer Service Representative Oct 14- Feb 16, Redmond WA
  • Answered-Outbound calls and e-mails to provide technical assistance to users experiencing problems with the Nintendo gaming systems
  • Researched specific issues and created free-writes in Spanish for knowledge database, including prepation for product launch
  • Fraud investigation, engaging in frequent verbal communication with the customers and department management.

• NeighborCare Health at Columbia City, Bilingual Patient Service Representative April- Aug 17, Columbia City WA
  • Performed patient scheduling, registration processes, insurance verification, maintained account information, co-payments,and billing inquiry functions. Assisted in maintaining medical records, filing systems, and account balances, setup patient follow-up and support after delivery.
  • Interpreted patient visits and Pharmacy recommendations

• Universal Language Service, Inc. Spanish Interpreter Aug 14- Jan 16 Multiple locations, WA
  • Interpreting support and voluntering in multiple areas: Healthcare; Behavioral Health; Rehabilitation, Drug and Alcohol; Vocational; Protective Services, Adult and Children; Socio-Economic Benefits; Employment; Law Enforcement; General; Business, Marketing; Education and Others (Noncertified).