Closed meow81 closed 7 years ago
@meow81 Sorry that debug info FAQ appears to have vanished. I added it back in
Regardless however can you try clearing your cache completely.
Delete the %APPDATA%\Google Play Music Desktop Player
folder π
I'm seeing a lot of UI lag and glitches with 4.0 as well. The glitches in particular make it really hard to use, the screen flashes white or tears.
Clearing application data didn't help.
On Macbook Pro 2015, MacOS Sierra latest. Debug info here: debug_info.zip
In the meantime is there a way to roll back to 3.x and turn off auto updates? In general it would be nice to opt-in to major version bumps (apologies if I just missed a setting for this somewhere).
debug info: debug_info.zip
delete this folder? I didn't notice any difference after clearing the contents of the folder.
@meow81 Delete the entire Google Play Music Desktop Player
folder.
tried that. It didn't work.
I am also seeing this issue on Mac OSX.
Could be related to the new UI changes made?
just noticed the v4.0.1, updated, not sure if that has anything to do with this issue or not. Regardless, I cleared cache as instructed before and experience the same lag issues. Possibly a slight improvement, but the mouse cursor and UI are still not in sync. UI elements are jumpy and flashing under the mouse cursor and selections are still a bit behind where my mouse actually is.
I'm experiencing the same issues with the recent update. It wasn't perfect before, but the two most recent updates unfortunately really destroyed usability for me :(. Running Windows 10 Insider Preview on a Lenovo X1 Yoga (Core i7-6600U 2.81Ghz, 16GB RAM, 512GB SSD).
Guys to determine where the issue is. Can you download raw Electron from here
https://github.com/electron/electron/releases/download/v1.4.3/electron-v1.4.3-win32-ia32.zip
And open the dev tools console and run the following command
window.location = "https://play.google.com/music/listen#/now"
Then play around and see if the UI lag is present.
Using the raw Electron release makes a WORLD of difference. Still not 100% perfect (just like most Electron-based apps I've used unfortunately--but probably not because of Electron in this case; the gplay website is slow for me as well), but a massive difference.
agree with @boulund. It was night and day, only experienced a small delay once or twice, but noticeably better experience.
Hm, without a device to reproduce the issue tracking down the lag will be tricky. Can someone run a CPU profile from dev tools and upload it here?
I'm embarrassed to admit, but how do I do that? I will, just need a little guidance. This app is amazing and I'll do whatever to help out.
Type DEV_MODE into the go to URL modal.
Relaunch GPMDP
Open dev tools with the standard chrome shortcut.
Click profiles
Click "start". Do some stuff for 30 seconds. Click "stop"
Upload it here
@meow81 That profile appears to be from the webview not the main window. Can you upload a profile for the main window?
I'm having trouble running the app to get dev mode. I'm not sure what I did originally was correct. Should I be using Electron?
No you should be using GPMDP.
I'll try be more clean with the steps.
CPU-20161019T181635.cpuprofile.zip
Funnily enough the UI was reasonably smooth while recording that profile, maybe intermittent?
@seaneking I can't see any obvious issues with that profile. Perhaps wait till it gets really bad and then start the profile π
Here's a profile from me. It was fairly slow during the recording, but probably not as slow as it has been at its worst before.
Here is another profile. The recording was the same as if I used the application normally with the lag.
I did find an error in the dev tools as well, not sure what it means:
"C:\Users\hydro\AppData\Local\GPMDP_3\app-4.0.1\resources\electron.asar\renderer\web-view\web-view.js:294 ::shadow pseudo-element is deprecated. See https://www.chromestatus.com/features/6750456638341120 for more details."
@hydrocane that's just a deprecation warning for the ::shadow
selector, wouldn't effect UI lag.
Okay got it this time. Have to say, running in DEV_MODE reduces much of the lag, so the capture won't be a good representation of what I experience running in a normal mode. When I switched back the lag returned to a pretty severe level.
Also, noticed that randomly now when I open the app it appears to just be displaying the web UI of google play music and no desktop app settings are present, not even the menu. Restarting the app fixes it.
Also, noticed that randomly now when I open the app it appears to just be displaying the web UI of google play music and no desktop app settings are present, not even the menu. Restarting the app fixes it.
Getting the errors from console would help a lot with figuring out this issue. Someone weird is happening somewhere
Screen glitches on MacOS: https://vid.me/hsPY
@meow81 That log appears to indicate some kind of event loop, i.e. an event causing another event to be fired and react's event batching is working overtime to handle it.
It's gonna be hard to track this down π
In addition to the lag I'm seeing some other strange issues with version 4. I'm having frames drop. Animations appear to be around 10 to 20 frames per second. (I have an AMD RX 470 and had no issues with version 3.6.)
Also, when I'm in an album and hover over a song, the hover effect is showing on the wrong song. For example, when I hover over song #1 in an album, it shows the hover effect on #8.
In the following screenshot, I had my cursor over song #1.
Do we have any idea how widespread this? Is it possible to revert back to the previous version 3 until the issue is identified? I also realize you probably would like the logs additional data from impacted users on v4.
Tbh, the easiest way for me to track this down is to get access to a device with the symptoms. I have tried all my devices and numerous VM's and none of them have the issue.
The analytics I have access to don't show any massive errors or a decrease in user count so it appears to not be very wide spread (you guys might just be unlucky). If anyone is OK with me using teamviewer and diving into the problem message me on Gitter and I'll try solve this for you guys π
@MarshallOfSound What GPU do you have? It seems that all of us with issues are on an AMD GPU.
@lucaseverett I'm on team green, but I know some people on AMD GPU's that aren't having this issue. Could be related though. not sure
@MarshallOfSound I'm open to a teamviewer session so you can get some additional data.
@lucaseverett I am using an Intel HD GPU, so it may not be AMD related
@meow81 Hit me up on Gitter and we can sort this out π
Is there anyway to prevent auto-update from occurring so I can stick with version 3.6.0?
@hydrocane Technically yes, but if you do it, you will not receive any updates, even when I fix the issue (which I still have no idea what it is). Still need someone to let me have a look around on their machine so I can actually try to find out what's going on.
@MarshallOfSound If you have time now, you can take a look at my screen to sort it out.
@hydrocane Hit me up on Gitter and we can try get it sorted π
@MarshallOfSound I appologize, I am new to Gitter, how do I do this?
@MarshallOfSound I can do teamviewer some time this weekend, sunday for sure. where are you on gitter, I'm logged in there and only see a bunch of existing communities/groups with no search function.
I'm having a similar issue, instead of lag though my mouse just acts like it's jumping around on the UI, I'll click the volume meter and it will immediately jump from 0-100% constantly back and forth. Same thing when clicking on songs or play/pause controls(selection jumps around).
Happens both on 4.0.0 and 4.0.1, I've already deleted the GPMDP folder in appdata. Let me know if you need more screen captures.
OS: Microsoft Windows 10 Pro (x64) β’ CPU: Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz (2.81GHz) β’ Memory: 15.9 GiB β’ Storage: 56.2 GiB / 109.2 GiB (53.0 GiB Free) β’ VGA: Intel(R) HD Graphics 520
@shadeslain I had the same issue. What type of computer are you using. Apparently because my laptop has a touch screen, it causes the UI to glitch out. Marshallofsound is currently working on this with the electron people.
@hydrocane Dell Latitude E7470, mine is the Non-touch screen FHD variant.
Mine is a MacBook (no touch screen) as well, UI still laggy and glitches out.
Big lag and mouse over events triggering on items far away from the mouse, also resizing the window is causing many problems.
Windows 10 Pro, Intel CPU & nVidia GPU
Yes, I am having the same issue on my Macbook since upgrading to 4.0.x. The screen flashes way more than I could take, so I went back to 3.6 and its all good again.
MacBook Pro (Retina, 15-inch, Late 2013) 2.3 GHz Intel Core i7 16 GB 1600 MHz DDR3 NVIDIA GeForce GT 750M 2048 MB Intel Iris Pro 1536 MB
I'm having major lag issues and sketchy, low-framerate animations. Dev mode seemed to significantly improve my experience, although it was still significantly laggy (albeit about as bad as the web UI).
Running Windows 10 w/ recent Anniversary Update on a Surface Pro 4 with a Core i5 and 8GB RAM. I've attached a CPU profile I took, it included some bad lag but I had to push to get it (normally the lag almost renders the app unusable from the moment after it starts).
I am also experiencing very odd UI flickering and instability, whereby any actions that require mouse hovering are incredibly inconsistent and barely functional (I can barely get the volume slider to appear and it mainly jumps between 0 and 100 if I manage to click it, similar experience with the three button menu for playlists and songs).
I should also note that this is minutes after a complete reinstall and removal of all AppData files. And oddly enough, performance is much better on my desktop PC. So definitely not a universal issue, for whatever reason.
@ericralph You probably have the touch screen issue @hydrocane has
You closed my issue i opened, so here is a CPU profile, dev mode reduces the FPS drop and UI jitter enough so i can type this out. CPU-20161024T230557.zip Its really bad in normal mode, to the point where my cursor just starts moving around by its self reaaaaaly slowly. I'm open to a hangouts call and a Teamviewer session. i WFH most of the time so im available. Edit: I'm on a normal Desktop PC. Windows 10 home. I5-3570k, 24gb ram. GTX 660. I'm running Chrome and Wow at the same time. but there is still plenty of resources to go around. As soon as i force close the app, every returns to normal.
Since updating to v4.0.0, I'm experiencing a lot of lag with the UI catching up with the mouse cursor position and selectable elements of UI like play buttons when hovering over an album cover not showing or very delayed, volume slider delayed appearance, and menu items highlighted background color that shows when you are hovering over it very delayed.
The product unfortunately feels broken in this version. Should I try a reinstall? Let me know what additional info I can provide.
see the video for detail and pay attention to the mouse cursor: https://youtu.be/HfmpdkQb82o
forgot to show proof of the version in the video, but took a screen shot afterwards:
My system info: Windows 10.0.14393 x64 Processor AMD FX-8370 Eight-Core Processor, 4000 Mhz, 4 Core(s), 8 Logical Processor(s) 8.00 GB RAM NVIDIA GeForce GTX 950
where is this in the FAQs? I looked, but it's not listed on that page.