Free trial cancelled, charged for yearly subscription anyway.

Mermaid-Chart / issue-tracker

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Free trial cancelled, charged for yearly subscription anyway. #55

Closed AldricOgouyemi closed 4 months ago

AldricOgouyemi commented 4 months ago

I started a free trial for a project I had for school. Immediately after signing up, I recall canceling the subscription. However, I just saw that my bank account was billed $111 (CAD) for a yearly subscription. Why and how did this happen?

huynhicode commented 4 months ago

@AldricOgouyemi Thanks for bringing this to our attention. We're sorry for any inconvenience this may have caused. A member of our team will reach out to you via the email we received from you. I am closing this ticket in the meantime.