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Reset Password not working #67

Open sim1986 opened 1 month ago

sim1986 commented 1 month ago

Describe the bug I had set up account with a generated password. My password did not save so I needed to reset password. I hadn't logged in successfully yet. I receive the password reset link. I set my new password and hit "Update Password" but it greys out and does nothing. I tried on two separate browsers (Edge and Brave)

Screenshots image

orzeszkownik commented 1 month ago

Have the same problem Today. Couldn't login and trying reset password. I have used Firefox and Chrome, deleting cookies, private mode. No success...

junetech commented 1 month ago

Having the same problem as well.

huynhicode commented 1 month ago

Hi @sim1986 @orzeszkownik @junetech thank you for the messages and sorry to hear that you are unable to reset your password.

To best assist you, would you mind sending us an email with the following information:

Email to hello@mermaidchart.com

Thank you!

huynhicode commented 1 month ago

Hello again, our team has released a fix for the password reset issue.

Would you mind checking to see if you can reset your password?

sim1986 commented 1 month ago

Hi,

Unfortunately its the same. Fill in my new password, confirm it and then hit update. It just disables the button and doesn't do anything. I have included the browser console output below:

image

orzeszkownik commented 1 month ago

Hi, unfortunately it does not work as expected :( It allow to change the password, gives the message about it was successfully changed but the password is not working

Mateusz

wt., 14 maj 2024 o 18:35 Steph @.***> napisał(a):

Hello again, our team has released a fix for the password reset issue.

Would you mind checking to see if you can reset your password?

— Reply to this email directly, view it on GitHub https://github.com/Mermaid-Chart/issue-tracker/issues/67#issuecomment-2110664913, or unsubscribe https://github.com/notifications/unsubscribe-auth/AT63QMOSZFLCHUSQULEYTFLZCI4L3AVCNFSM6AAAAABHUN2WSGVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCMJQGY3DIOJRGM . You are receiving this because you were mentioned.Message ID: @.***>

sim1986 commented 1 month ago

I just tried again. I could reset password but login didn't work.

junetech commented 1 month ago

Problem solved for me. Password autofilled by MS Edge did not work. I logged in by manually typing the password.

sim1986 commented 1 month ago

I got a little further today by not using autofill. It said password reset successfully but I can't login. Says "Sorry, invalid login credentials. Please try again."

jgreywolf commented 1 month ago

@sim1986 What browser are you using?

FYI to all - we are in the middle of a extensive rewrite of the signup/signin flow that should resolve these issues, and should be released within the next week or two

sdwarkanath commented 3 weeks ago

Reset password did not work for me and did not get email. Also, today, the diagrams created are hence not visible. Any resolution to reset password and recovering diagrams?

jgreywolf commented 3 weeks ago

@sdwarkanath Are you saying that you just tried this and are still having issues with reset password?