NHMDenmark / Mass-Digitizer

Common repo for the DaSSCo team
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SUA-SNM-DaSSCo01 account on Laptop in Priorparken DigiApp error on login #437

Closed bhsi-snm closed 4 months ago

bhsi-snm commented 9 months ago

Describe the bug

The version 1.1.18 of DigiApp gives an error on log in shown in the screen shot
on the common user SUA-SNM-DaSSCo01 laptop in priorparken 

We (me and Fedor) have investigated the error and looked at the line 91 of `collections.py`

https://github.com/NHMDenmark/Mass-Digitizer/blob/66ad319004a3cd5fdb34cb04b0cf876a7de08fd1/MassDigitizer/models/collection.py#L91

It refers to the field 'catalognrlength' and db file has the corresponding field so 
that is not the issue, or potentially the installation is looking at another db file 
potentially located somewhere else in the filesystem
on the further testing by @Matilde Gomes, just to test installed the app on the common account,
she installed it on the PC at priorparken and there was no issue. so its seems to be
only for the specific account on the laptop in priorparken

To Reproduce

Steps to reproduce the behavior:
1. Go to DigiApp and double click on it
2. Select the instituion
3. Enter credentials
4. Select the collection
5. See the error

Expected behavior

A clear and concise description of what you expected to happen.
it should just log in and show the screen to enter specimen data 

Screenshots

If applicable, add screenshots to help explain your problem.

69F759FF-00F1-4AAA-9A29-6E8EC877DD7B

Please complete the following information:


 - version -1.1.18
 - behavior in the database - catalognrlength field in collections table maybe related to this issue?
 - specify relation information  - login credentials are verified from specify but might not related

Additional context Add any other context about the problem here.

PipBrewer commented 8 months ago

This seems to be a problem with the specific laptop used at Priorparken. Also tested the common user account at NHMD and it works fine. Could it be that the laptop needs updates?

nms419 commented 4 months ago

Laptop has been updated and the app uninstalled and installed according to the guide. Problem still persists.

bhsi-snm commented 4 months ago

@chelseagraham @nms419 is it possible to get the pc reinstalled ??

chelseagraham commented 4 months ago

@chelseagraham @nms419 is it possible to get the pc reinstalled ??

What exactly do you mean, Bhupjit? Jesper is out at Priorparken today and could possibly follow specific instructions or give remote access.

bhsi-snm commented 4 months ago

I want KU-IT to reinstall the whole thing again.

chelseagraham commented 4 months ago

@nms419 On Friday, when you are out at Priorparken, will you please assess this laptop and see if there is any local data that needs to be backed up to the N:/ and then after that, please make a ticket with KU IT to have the operating system reinstalled on this machine? If they can't do it remotely and won't come to Priorparken to fix it (understandable) Bhupjit may be able to pick it up and bring it to August Krogh one day when he has his car.

nms419 commented 4 months ago

Local files checked and ticket created with KU IT.

nms419 commented 4 months ago

Laptop has been re-installed, newest version of the Digi App installed and the app now works! Laptop i currently at ZM, but will be brought to Priorparken either Thursday or Friday.