SugarCalendar - ticket sales not working

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SugarCalendar - ticket sales not working #33

Closed ajolo2ky closed 6 months ago

ajolo2ky commented 8 months ago

Description

Hi team, we are facing an issue with tickets sales. Hitting purchase hangs forever and tickets are not being sold (they are free)

Steps to reproduce

Go to https://opensource.org/events/open-source-ai-definition-town-hall-4/ Click on Get a Ticket Fill in the form and submit

What you expected to happen

Finalize the purchase process

What actually happened

This is the raw data sent: 'action=sc_et_stripe_create_payment_intent&email=ajolo%40opensource.org&name=Ariel+Jolo&event_id=47&quantity=1'

And this is the response (200 ok): {"success":false,"data":{"sandbox":false}}

ErikSolveson commented 8 months ago

Upon hitting submit I'm seeing an issue with the Get request from the form.

jonesch commented 8 months ago

@ajolo2ky - when logged in to the site, it looks like Stripe has been disconnected. Or maybe it was not set up initially?

wp-admin/admin.php?page=sc-settings&section=tickets&subsection=emails.

Even though the tickets are free, our investigation is pointing us back to SugarCalendar requiring a connection to Stripe regardless of a ticket's price.

From here, we can try either:

Reach out to the Suppor Team at SugarCalendar and ask if a $0 ticket requires a Stripe Connection?
Connecting to a Stripe account

nickpagz commented 7 months ago

Hi @ajolo2ky

It looks like the Stripe connection is still showing as "Disconnected". Is it possible to setup the connection so we can test if this is what is causing the issue?

Thanks!

toncijajic commented 6 months ago

@nickpagz forwarding a reply from @smaffulli (we got via email):

working on it... our stripe account is brand new and nobody outside of accounting has access to it.

smaffulli commented 6 months ago

Stripe cannot be connected because there is a bug with Sugar Calendar. I have notified the developers of Sugar. I have also asked WP Concierge for advice on how to proceed. We can close this ticket for now.

On Wed, Mar 6, 2024 at 2:10 PM toncijajic @.***> wrote:

@nickpagz https://github.com/nickpagz forwarding a reply from @smaffulli https://github.com/smaffulli (we got via email):

working on it... our stripe account is brand new and nobody outside of accounting has access to it.

— Reply to this email directly, view it on GitHub https://github.com/OpenSourceOrg/dotOrg/issues/33#issuecomment-1980844064, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAKJJACV2RLGOJRSDZLYQE3YW4IVPAVCNFSM6AAAAABBSA3N72VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSOBQHA2DIMBWGQ . You are receiving this because you were mentioned.Message ID: @.***>

nickpagz commented 6 months ago

Closing per request. We can re-open if required.