PostHog / posthog.com

Official docs, website, and handbook for PostHog.
https://posthog.com
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[Cloud] Plan parity between website and product #2659

Open corywatilo opened 2 years ago

corywatilo commented 2 years ago

TL;DR: We have four editions of PostHog Cloud, but the website only shows a single plan.

Now that we are starting to display which features are supported in which PostHog editions (like on the Paths user guide), it turns out we actually have four Cloud editions:

  1. Free
  2. Startup
  3. Standard
  4. Enterprise

I personally can't even tell you the difference between these, beyond knowing customers get additional features after they enter a credit card.

The simplicity of only have a single Cloud plan is really nice, but if we really have four editions, we should make the pricing page Cloud tab list out all the options, like we have on the self-hosted tab.

Broader questions, though:

  1. Do we really need four editions, or can we simplify?
  2. What are the differences between Startup and Standard?
  3. If we're going to have >1, naming parity between self-hosting and Cloud would be nice (eg: call them both Scale, vs Startup and Scale)
paolodamico commented 2 years ago

FYI startup is invite-only and behaves the same as Standard (just different pricing) so we can simplify.

Free is not really a plan but a state in which you haven’t added a card.

Enterprise is mostly unused right now, but I assume we’ll start getting more companies on this.

corywatilo commented 2 years ago

Okay, I'll take it as a task to rethink the Cloud pricing page tab.

Ideas:

The unconventional thing here is that, by entering a card, you get additional features that you don't have to pay for at lower volumes, so I think the confusion might just be in how we're explaining this.