Update SLA guidance for support heroes - Githubissues

PostHog / posthog.com

Official docs, website, and handbook for PostHog.

https://posthog.com

Other

419 stars 421 forks source link

Update SLA guidance for support heroes #8667

Closed joethreepwood closed 3 months ago

joethreepwood commented 3 months ago

Changes

Support heroes thought they had to respond within the hour, according to Manoel. This just directs users to the SLA guidance for support generally and clarifies that Comms is happy to help.

Checklist

[ ] Words are spelled using American English
[ ] Titles are in sentence case
[ ] Feature names are in sentence case too
[ ] Use relative URLs for internal links
[ ] If I moved a page, I added a redirect in vercel.json
[ ] Remove this template if you're not going to fill it out!

Article checklist

[ ] I've added (at least) 3-5 internal links to this new article
[ ] I've added keywords for this page to the rank tracker in Ahrefs
[ ] I've checked the preview build of the article
[ ] The date on the article is today's date
[ ] I've added this to the relevant "Tutorials and guides" docs page (if applicable)

Useful resources

vercel[bot] commented 3 months ago

The latest updates on your projects. Learn more about Vercel for Git ↗︎

Name	Status	Preview	Updated (UTC)
posthog	✅ Ready (Inspect)	Visit Preview	Jun 11, 2024 8:17am