Send emails to the actors when a ticket is created

[marien-probesys]

Related to https://github.com/Probesys/bileto/issues/30

Depends on https://github.com/Probesys/bileto/issues/273 and https://github.com/Probesys/bileto/issues/330

Estimated time: 1 day

Overview

In order to let the technicians know when a new ticket is opened and to allow them to answer directly, we’ll send them an email notification.

Also, to let the user know that its ticket is opened, we’ll send him the notification as well.

Answering to this email should allow to answer to the ticket when answering to it.

Technical aspects

Identifying the technicians

~~The main difficulty of this ticket is to identify the technicians. This is the same issue as the one identified in https://github.com/Probesys/bileto/issues/273 I'm still not sure of the best option.~~

This has been done by setting the role type to orga:tech.

[marien-probesys]

I would like to test the current system a bit before going forward with this ticket.

There are a bunch of things to do or questions to think about alongside of it:

• should we notify all the tech about new ticket?
• how should we store the email Message-ID of the notification to the users?
• let the users set their preferences about notifications
• add notifications directly in the interface