Bileto

The ergonomic ticketing tool for managing your Help Desk.
bileto.fr

Bileto is a ticketing tool. It is designed to help you to manage your support as efficiently as possible. It allows you to:

• manage your tickets (create, answer, manage their lifecycle) in a modern way (clear timeline, efficient lists);
• attach files to your messages;
• isolate your users and tickets in organizations;
• finely manage roles and permissions;
• create and answer to tickets by emails;
• login with LDAP;
• track time through contracts;
• and a lot more to come: see our roadmap to learn more.

Please note that Bileto is in an active development phase. It is not advised to use Bileto in production yet.

It is written with Symfony and works with PHP 8.2 or 8.3. The supported databases are PostgreSQL >= 12 and MariaDB >= 10.4.

It is developed by Probesys as a community project.

Bileto is licensed under GNU Affero General Public License v3.0 or later.

Contributing

Ideas, bug reports and contributions are welcome. Please follow the contributing guide.

Documentation

• The Administrators' Guide
• The Developers' Guide

Credits

Bileto relies on a bunch of other projects:

• ESLint
• Font Awesome icons
• Lexend Font
• PHP_CodeSniffer
• PHP-IMAP
• PHPStan
• PHPUnit
• Radix UI Colors
• Rector
• Stimulus
• Stylelint
• Symfony
• TinyMCE
• Turbo
• Vite

Thanks to their authors!