Bileto

The ergonomic ticketing tool for managing your Help Desk.
bileto.fr

Bileto is a ticketing tool. It is designed to help you to manage your support as efficiently as possible. It allows you to:

Manage your tickets (create, answer, manage their lifecycle) in a modern way (clear timeline, efficient lists, powerful search engine);
Isolate your users and tickets in organizations;
Finely manage roles and permissions;
Create and answer to tickets by emails;
Attach files to your messages;
Login with LDAP;
Track time, optionally through contracts;
Import data from an external tool such as GLPI;
Work in different environments (mobile and dark modes are available);
And a lot more to come: see our roadmap to learn more.

Please note that Bileto is in an active development phase. It is not advised to use Bileto in production yet.

Screenshot of the tickets page of Bileto showing 3 opened tickets and a search form.

It is written with Symfony and works with PHP 8.2 or 8.3. The supported databases are PostgreSQL >= 12 and MariaDB >= 10.4.

It is developed by Probesys as a community project.

Contributing

Ideas, bug reports and contributions are welcome. Please follow the contributing guide.

Bileto relies on a bunch of other projects:

Thanks to their authors!