Create new field for Priority Incident

[rnair-tw]

User Story

As a user of the system I want to have an easy way to indicate if something is a priority incident So that I can easily indicate the subsequent priority level and reason

Business Context:

Currently our implementation for Priority Incident is to have the corresponding fields pop up when the user selects it in the Intake Source field:

This isn't the most intuitive implementation, so we want to change this to something that makes more sense. Essentially we want there to be a Priority Incident flag, where the corresponding fields pop up if this is selected.

In Scope

1. Remove Priority Incident label from the Intake Source dropdown
2. Add Priority Incident field (see mockups)
3. Remove Priority Incident Intake source in both NO and HI

Out of Scope

Open Questions

Mockups

https://www.figma.com/file/3XcaCKS0xC3U0mo98B8eTV/Features-Complaint-Manager?type=design&node-id=656-8898&mode=design

Default state

Selected priority incident state

Acceptance Criteria

1. Scenario: Given that I am creating a new case When I select option 'Yes' under Priority Incident Then input fields Priority Level and Priority Reason will pop up under Priority Incident

2. Scenario: Given that I am creating a new case When I select option 'No' under Priority Incident Then the additional input fields will not pop up

Notes

Checklist

Kickoff

• [x] We have we indicated which organizations and user permissions require this
• [x] We have indicated whether we have any dependencies to other cards/work
• [x] We have indicated which environment this can be tested in
• [x] We have included a mockup if this is design related
• [x] We have included clear ACs to test it
• [x] We have estimated the story

Deskcheck

• [ ] This work has been demoed in CI (or higher) and led by the dev pair who worked on this card
• [ ] We have run through and passed all the ACs
• [ ] Our documentation has been updated
• [ ] Our onboarding checklist has been updated

[rnair-tw]

Verify w/ Christin

• have they have utilized priority incident feature yet, need to change it to the radio button, those cases will not have intake source so need to specify it
• what is intake source for priority incident

[christina-luong]

Hi @rowsnr, please remove any mention of "Incident Location" and replace with "Facility" from these mockups. Also, where would "Housing Unit" fit into the ordering of the Incident Details page?

[thoughtworks-vwong]

Verified:

Priority Incident Field is removed in NOIPM

Hawaii

When I am creating a new case and I select option 'Yes' under Priority Incident, then input fields Priority Level and Priority Reason will pop up under Priority Incident

When I am creating a new case and I select option 'No' under Priority Incident, then the additional input fields will not pop up

https://github.com/PublicDataWorks/complaint-manager/assets/134408135/d32a7205-b27a-4fbf-907f-1df53e4598c7