This however this is not fully designed, so we will need to update based on user feedback and what we know about the different use cases.
Requirements
Definitions:
A "known person" is someone who already exists in our database, so all their details can be pre-populated
Case types:
Create a new complaint (Hawaii)
Create a new priority incident (Hawaii) => good to have
Create a new complaint (New Orleans)
Create a new complaint (Hawaii):
Initial screen:
Date Received (default to today's date)*
Case Status (always starts w/ pending)*
Category*
Sent by (can select known person, annonymous or manually add someone)*
Incident Location (list of facilities and housing units)
Assignee
At the bottom should say something like "Do you want to add additional information now or later?" if later this can go to case review of all the fields and then click on "Add".
Additional screen
Add accused and witness (can select known person or manually add someone)
Text field for evidence
Upload for evidence
Create a new priority incident (Hawaii):
Initial screen:
Date Received (default to today's date)*
Case Status (always starts w/ pending)*
Category (default to priority incident)
Priority Level*
Priority Reason*
Sent by (can select known person or manually add someone)*
Incident Location (list of facilities and housing units)
Assignee
At the bottom should say something like "Do you want to add additional information now or later?" if later this can go to case review of all the fields and then click on "Add".
Additional screen
Add accused and witness (can select known person or manually add someone)
Text field for evidence
Upload for evidence
Create a new complaint (New Orleans):
Initial screen:
Date Received (default to today's date)*
Case Status (always starts w/ pending)*
Category*
Sent by (can select known person, anonymous or manually add someone)*
Incident Location (address field, pulls from API)
Assignee
At the bottom should say something like "Do you want to add additional information now or later?" if later this can go to case review of all the fields and then click on "Add".
Additional screen
Add accused and witness (can select known person or manually add someone)
Text field for evidence
Upload for evidence
Timebox
1 week requirements/design
1 week user testing
Acceptance Criteria
Determine the following:
[ ] All the fields that will be captured in the workflow
Business Context
We currently have a case creation flow in our MVP mockup/prototype here: https://www.figma.com/file/Qpewv3nKANuv7qm4oJd2Xy/Hi-Fi_Mockups?node-id=242%3A85295&mode=dev
This however this is not fully designed, so we will need to update based on user feedback and what we know about the different use cases.
Requirements
Definitions:
Case types:
Create a new complaint (Hawaii):
Initial screen:
Additional screen
Create a new priority incident (Hawaii):
Initial screen:
Additional screen
Create a new complaint (New Orleans):
Initial screen:
Additional screen
Timebox
1 week requirements/design 1 week user testing
Acceptance Criteria
Determine the following:
Notes:
N/A