Enable filtering/sorting by priority incident

[christina-luong]

User Story

As a Hawaii user I want to be able to sort or view only priority incidents So that I can focus on these cases easier

Business Context:

Currently, there is no feature to highlight, sort, or display only priority incidents. This makes them difficult to track and handle in a timely manner. This story will provide the functionality to visually identify and/or emphasize these cases.

In Scope

1. 2. 3.

Out of Scope

Open Questions

1. What would be the best system (Ex. filtering, separate view, color coding)? What are the pros and cons of each implementation?

Mockups

Acceptance Criteria

1. Scenario: Given When Then

2. Scenario: Given When Then

Notes

Checklist

Kickoff

• [ ] We have we indicated which organizations and user permissions require this
• [ ] We have indicated whether we have any dependencies to other cards/work
• [ ] We have indicated which environment this can be tested in
• [ ] We have included a mockup if this is design related
• [ ] We have included clear ACs to test it
• [ ] We have estimated the story

Deskcheck

• [ ] This work has been demoed in CI (or higher) and led by the dev pair who worked on this card
• [ ] We have run through and passed all the ACs
• [ ] Our documentation has been updated
• [ ] Our onboarding checklist has been updated

[rowsnr]

Color Coding

Pros: Immediate visual cue, easy to spot priority incidents. Implementation: distinct colors (e.g., red for high priority) for rows or case titles.

Filtering

Pros: Allows users to focus only on priority incidents, can be combined with other filters. Cons: Requires user to toggle filter. Implementation: Add a filter option in the case list to show only priority incidents.

Separate View

Pros: Provides a dedicated space for priority incidents, reducing clutter. Cons: Requires navigating to a different view, which might interrupt the flow. Implementation: Create a separate tab or panel labeled "Priority Incidents."

Sorting

Pros: Ensures priority incidents are always at the top of the list. Cons: Can mix different types of cases, potentially causing confusion. Implementation: Add a sorting option to order cases by priority.

Icons or Badges

Pros: Small visual elements like icons or badges can indicate priority without taking much space. Cons: Might be overlooked if not designed prominently. Implementation: Use icons (e.g., exclamation marks) or badges with labels (e.g., "High Priority") next to case titles.

Combined Approach

Pros: Combines benefits of multiple approaches, enhancing flexibility and usability. Cons: More complex to implement, requires balancing different visual elements. Implementation: Color Coding: Highlight priority incidents in red or another noticeable color. Filtering: Provide a filter option to show only priority incidents. Sorting: Allow users to sort the list so that priority incidents appear at the top. Icons/Badges: Use icons or badges to further emphasize priority cases.

[rowsnr]

I'm in favor of a combined approach. RIP to the devs on this.