There's lots of possibilities for this data. Auditing who did what, when, is useful (e.g. who deleted a report?). Taking it a step further, are there patterns in user behaviour? Certain patterns of clicks that could be identified to highlight users who are struggling to find the data that they want? For example, opening lots of presentation folders in the Answers editor before adding columns to the analysis? Can we extend that to identify users who are struggling to use the tool and are going to "churn" (stop using it) and thus contact them before they do so to help resolve any issues they have?
There's lots of possibilities for this data. Auditing who did what, when, is useful (e.g. who deleted a report?). Taking it a step further, are there patterns in user behaviour? Certain patterns of clicks that could be identified to highlight users who are struggling to find the data that they want? For example, opening lots of presentation folders in the Answers editor before adding columns to the analysis? Can we extend that to identify users who are struggling to use the tool and are going to "churn" (stop using it) and thus contact them before they do so to help resolve any issues they have?