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RocketChat / Rocket.Chat.Livechat

New Livechat client written in Preact
https://rocket.chat/omnichannel/live-chat
MIT License
246 stars 228 forks source link

[FEATURE REQUEST][GSoC 2020] Add Omnichannel Livechat Trigger option for when user opens the chat window #441

Open dlassalle opened 4 years ago

dlassalle commented 4 years ago

Usually when the widget is first opened to a text dialog, its a blank box without an agent present. Only when the user types their first message does it route to an agent.

Add an option enabling agents (and bots) to type first. For example, when a user opens the widget for the first time, they see a message from the bot saying "Thanks for contacting us, please describe your issue"

Ideally, we would also update the option to be able to impersonate a specific agent or department queue

renatobecker commented 4 years ago

@dlassalle We already support Livechat trigger messages, so you can, for instance, set a condition like Visitor time on site = 5 seconds, and then send a message to the livechat user. Anyway, when the user returns, the trigger messages are not sent so we may need to improve the trigger messages feature in order to work properly in some cases like that.

dlassalle commented 4 years ago

Ah I see, I'll adjust this issue to reflect that