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RocketChat / Rocket.Chat.Livechat

New Livechat client written in Preact
https://rocket.chat/omnichannel/live-chat
MIT License
247 stars 229 forks source link

Livechat Widget "deletes" chat, shows again when popout or refreshing #678

Open rsgodinez opened 2 years ago

rsgodinez commented 2 years ago

Hi.

We invoke the widget.

this.showWidget(); this.initialize({ theme: { title: title } }); this.setDepartment(depart); this.maximizeWidget();

Widget shows correctly, so we register and start chatting:

image

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Chat goes OK:

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But when clicking on minimize:

this.onChatMinimized(function() { RocketChat(function() { this.hideWidget(); });

image

And then invoking the widget again

this.showWidget(); this.initialize({ theme: { title: title } }); this.setDepartment(depart); this.maximizeWidget();

chat shows like it has been "deleted":

image

if we use popout, it shows the chat text again

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Same happens if we refresh F5.

But it can be confusing for the users, if they minimize and maximize without doing refresh F5. This issue/bug didn´t happen in livechat included with rocket.chat 3.11.1. It's happening in livechat included with rocket.chat 4.3.1.