Support Ticket Database Manager

Software system for the management of technical support tickets, which will serve the users, and optimize the existing mechanisms. In addition, the system offers high-level overview dashboards, which manual systems do not.

How to contribute?

Code:

• Variables shall be named in lower case, words separated by underscores. Example: my_variable.
• Functions shall be named in lowerCamelCase. Example: void myFunction().
• Structs shall be named in UpperCamelCase. Example: struct MyStruct {}.
• Non-business-logic modules shall be implemented via Pimpl, and the related functions shall be prefixed with the module name. Example: myModule_myFunction().
• Maintain consistent indentation. Use 4 spaces.
• Use Allman style braces (each { and } on its own line)
• Where relevant, prefer wchar_t over char. More about unicode (wide chars): The Absolute Minimum Every Software Developer Absolutely, Positively Must Know About Unicode and Character Sets (No Excuses!)

Source control:

• Your code should be commited to a branch which is not master.
• When you're done, you shall open a pull request.
• Pull request may be merged in to master after 3 aprooving reviews by your peers.

• This repository uses git submodule. Run the following before working:

  git submodule init
  git submodule update

Please compile and run your code before opening a pull request. Never merge to master code that doesn't compile, doesn't work, or crashes.

Misc

• This project uses OpenSSL. Windows binaries compiled by Shining Light Productions. In order to run builds, cetrain DLLs need to be present. Copy libcrypto-1_1-x64.dll from OpenSSL/dist to Source Code/x64/Debug!
• Example database is located under Example Database. Instructions are in Explaination.txt. You'll need an initial Users.txt database in order to log in to the system.