This contain several changes as listed below.
1- Response dispatch flow & other flows have been configured to handle no email condition where it was earlier breaking due to no validation for email id before sending mail.
2 - Notification has been added to the flow "Resolve older issues quicker".
3- Now response dispatch flow is successfully creating task and on closure it's closing the Emergency. Previously it had arbitrary trigger condition which has been rectified.
4- Assignment group field added to form layout.
5- Assignment rules has been created to assign assignment_group based on short description which can be changed later.
6- UI actions will set the assignment group on selecting response dispatched.
7- client script has been created to handle the assignment group field based on response dispatched.
This contain several changes as listed below. 1- Response dispatch flow & other flows have been configured to handle no email condition where it was earlier breaking due to no validation for email id before sending mail. 2 - Notification has been added to the flow "Resolve older issues quicker". 3- Now response dispatch flow is successfully creating task and on closure it's closing the Emergency. Previously it had arbitrary trigger condition which has been rectified. 4- Assignment group field added to form layout. 5- Assignment rules has been created to assign assignment_group based on short description which can be changed later. 6- UI actions will set the assignment group on selecting response dispatched. 7- client script has been created to handle the assignment group field based on response dispatched.