User cannot create new account

[baghdadbrian]

When trying to create a new account, with a fresh email and username, StoryMaker returns "Sorry an error occurred."

Log attached (made during attempted account creation)

bugreport (1).txt

[n8fr8]

This is on a clean install - setting up a Storymaker account?

[baghdadbrian]

Yes clean install setting up a new account. I assume it is something on the website end of things. This has been reported by at least three users, I also verified personally.

On Thu, Aug 25, 2016, 07:25 Nathan Freitas notifications@github.com wrote:

This is on a clean install - setting up a Storymaker account?

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/StoryMaker/storymaker/issues/170#issuecomment-242406181, or mute the thread https://github.com/notifications/unsubscribe-auth/ABLBzZYyN9PFmNANaBG4xuX0O_CHF7xbks5qjaXtgaJpZM4JsfXZ .

[n8fr8]

It has been reported on older builds? Can you test the last known stable and the latest alpha?

[baghdadbrian]

I have no idea when the account setup issue began. I am meeting steve later and will discuss and try to get a handle on when it may have occurred. Again my assumption is that it is an issue on the storymaker.org side, not in the app. I will try ti determine whether there is any evidence for that beyond my feeling. Will check what Steve knows about this.

On Thu, Aug 25, 2016, 09:15 Nathan Freitas notifications@github.com wrote:

It has been reported on older builds? Can you test the last known stable and the latest alpha?

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/StoryMaker/storymaker/issues/170#issuecomment-242447298, or mute the thread https://github.com/notifications/unsubscribe-auth/ABLBzTF4ij8acrzpQCB96WRP3EuUA3lQks5qjb-ggaJpZM4JsfXZ .

[n8fr8]

Some interesting errors in the log:

" 08-23 11:57:14.625 2086 2400 E cutils : Failed to mkdirat(/storage/extSdCard/Android): Read-only file system 08-23 11:57:14.625 2086 2400 W Vold : Returning OperationFailed - no handler for errno 30 08-23 11:57:14.630 27457 27457 W ContextImpl: Failed to ensure directory: /storage/extSdCard/Android/data/org.storymaker.app/files 08-23 11:57:14.630 27457 27457 D ZipHelper: EXPANSION FILE /storage/emulated/0/Android/data/org.storymaker.app/files/g_odvw.main.13.obb FOUND, ADDING TO ZIP 08-23 11:57:14.635 2086 2400 E cutils : Failed to mkdirat(/storage/extSdCard/Android): Read-only file system"

[n8fr8]

3 11:57:21.465 27457 27457 W ContextImpl: Failed to ensure directory: /storage/extSdCard/Android/data/org.storymaker.app/files 08-23 11:57:21.465 27457 27457 D JsonHelper: NEW EXTERNAL DIRECTORY: /storage/emulated/0/Android/data/org.storymaker.app/files/ 08-23 11:57:21.465 27457 27457 D CatalogActivity: lang returned from getCurrentLocale: ru 08-23 11:57:21.465 2086 2400 E cutils : Failed to mkdirat(/storage/extSdCard/Android): Read-only file system 08-23 11:57:21.465 2086 2400 W Vold : Returning OperationFailed - no handler for errno 30

[n8fr8]

Doing real-time testing on build 1106 and found this reported in logcat: "08-26 02:11:50.403 13718 13718 I chromium: [INFO:CONSOLE(3)] "Uncaught TypeError: Cannot read property 'each' of null", source: https://ajax.cloudflare.com/cdn-cgi/nexp/dok3v=0489c402f5/cloudflare.min.js (3)"

[n8fr8]

I thought the cloudflare error might be related to using Orbot/Tor, but even with Orbot disabled/stopped it still occurs.

[n8fr8]

I can reproduce the error in my browser, just by going here: https://storymaker.org/accounts/signup/?chrome=0

@vitriolix can someone check the server logs?

[vitriolix]

I believe our emailer service went premium and is probably throwing an error and blocking registration. I will either disable email confirmation or add a new emailer service

[n8fr8]

Can we just pay for the service to quickly get it working?

On Sun, Aug 28, 2016, at 08:51 PM, vitriolix wrote:

I believe our emailed service went premium and is probably throwing an error and blocking registration. I will either disable email confirmation or add a new emailer service

You are receiving this because you commented. Reply to this email directly or view it on GitHub: https://github.com/StoryMaker/storymaker/issues/170#issuecomment-243010773

[baghdadbrian]

Let me know what the cost is, SWN should be able to cover it in the interim.