=== SupportFlow === Contributors: VarunAgw, danielbachhuber, Viper007Bond, andrewspittle, iandunn, kovshenin Tags: Ticket, support, admin, customer, customer support, help desk, helpdesk, IT, support, ticket Requires at least: 3.5 Tested up to: 4.5 Stable tag: 0.7 License: GPLv2 or later License URI: http://www.gnu.org/licenses/gpl-2.0.html

SupportFlow is a web based help desk software. It allows teams to manage support tickets using a web interface.

== Description == SupportFlow is a web based help desk software. SupportFlow is a web based help desk software. It allows teams to manage support tickets using a web interface.

A few of its features are:

• Allow agents to create/reply tickets using web interface.

• Customers can create ticket by sending an E-Mail or filling a web based form.

• Agents can opt to get E-Mail notifications of replies of tickets.

• Administrator can limit agents access to particular tags.

• Administrators can see daily/weekly/monthly ticket statistics.

• Agents can view tickets assigned to them in admin dashboard.

• Agents can insert predefined replies to the tickets.

• Agents can add their signature to tickets using one-click.

• Agents can forward whole conversation to anyone using its E-Mail ID.

To contribute to SupportFlow visit [github] (http://github.com/SupportFlow/supportflow/).

== Installation ==

1. Install SupportFlow either via the WordPress.org plugin directory, or by uploading the files to your server and activate it.

2. After activating open E-Mail accounts page in SupportFlow menu and add an E-Mail account you wish to use with SupportFlow.

Now you are ready to use SupportFlow.

== Frequently Asked Questions ==

How can I insert a SupportFlow contact form in my site.

Just add [supportflow_submissionform] shortcode to the post you want to add SupportFlow form to.

Why aren't messages being sent or received? =

After successfully adding an e-mail account under SupportFlow > E-mail Accounts, make sure you wait for at least 5 minutes because the retrieval script only runs once every 5 minutes.

If it still isn't working, check the log for any error messages or clues. To view the logs, add this line to a functionality plugin, and then visit the SupportFlow > Log page.

add_filter( 'supportflow_show_log', '__return_true' );

Warning: The logs will contain private data, so be very careful if you share them with anyone. Make sure you redact anything that you don't want to share.

== Changelog ==

= 0.7 (2016-06-28) =

• Security: Fix two XSS vulnerabilities: #145091-h1 with CVSS score 6.1 (Medium), and #145086-h1 with CVSS score 4.7 (Medium). Thanks to whitehatter for discovering and disclosing them responsibly.
• Security: Add extra output escaping throughout plugin.
• Fix: Respect the Reply-To header.
• Update: Increase Gmail synchronization interval to 10 minutes.
• Full changelog

= 0.6 =

• Security: Tightened access controls to read and set SupportFlow permissions.
• Privacy: Prevented leaking e-mail subject lines in search results.
• Privacy: Prevented leaking customer e-mail addresses to WordPress users that lacked SupportFlow permissions.

= 0.5 =

• Improved handling of large mailboxes during initial message download.
• Tickets are now re-opened when new replies are added.
• Better handling of non-ASCII messages.
• Outgoing messages are now prefixed with a sequential ticket number instead of a random code.
• Agents are now notified if a message failed to send.
• Several minor bug fixes.
• Full changelog

= 0.4 =

• Uploads are now attached when sending a reply.
• Fix the timestamps on replies.
• Added ctrl-enter keyboard shortcut to submit replies.
• The original message is now quoted in replies.
• Added a filter to modify the IMAP cron interval.
• Added some logging to help troubleshoot problems.
• Full changelog

= 0.3 =

• Auto-saving tickets
• Recently created tickets widget in dashboard
• Ticket assigned to current agent widget in dashboard
• Other tickets by the customer in view ticket page
• Allow agents to add signature in ticket
• Allowing basic HTML in replies
• Easy creation of support form using [supportflow_submissionform] shortcode
• Securely saving attachments
• Fixed bugs

= 0.2 =

• Fix nonce and escaping bugs.
• Add ability to forward a ticket to someone outside of SupportFlow.
• Add a statistics page.
• Various minor bug fixes.
• Various UI and UX tweaks.

= 0.1 =

• Initial release.

== Upgrade Notice ==

= 0.7 = Version 0.7 contains fixes for two medium-severity security bugs. We strongly recommend that you upgrade.