[4/12/17 UPDATE] Csgo sound is slowed down and stutters greatly MAC

[AwpData]

After the update on 4/12/17, CSGO's sound was messed up. No need to go into further detail. There are no frame drops or anything graphical related, it is just the audio that was messed up after the update

iMac 2010 3.06ghz intel core i3 8 GB 1333 MHz DDR3 ATI Radeon HD 4670 256 MB OSX El Capitan

1. Join a game
2. Listen to sounds
3. Result is a stuttering/slowed down sound effect.

[ghost]

Can confirm the same on Linux, you don't even need to join a game, just inspect a weapon on the main menu to get the same stuttering sound.

[ghost]

Also, I'm no longer able to switch the Audio Output Configuration, it's stuck on Stereo Headphones (HRTF).

[kisak-valve]

Hello @3HeadedMonkey, please open a separate issue report for the audio selection issue.

[daniel-Jones]

I would call it audio stuttering, same for myself, Arch Linux

Computer Information: Manufacturer: Unknown Model: Unknown Form Factor: Desktop No Touch Input Detected

Processor Information: CPU Vendor: GenuineIntel CPU Brand: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz CPU Family: 0x6 CPU Model: 0x3a CPU Stepping: 0x9 CPU Type: 0x0 Speed: 3900 Mhz 8 logical processors 4 physical processors HyperThreading: Supported FCMOV: Supported SSE2: Supported SSE3: Supported SSSE3: Supported SSE4a: Unsupported SSE41: Supported SSE42: Supported AES: Supported AVX: Supported CMPXCHG16B: Supported LAHF/SAHF: Supported PrefetchW: Unsupported

Network Information: Network Speed:

Operating System Version: "Arch Linux" (64 bit) Kernel Name: Linux Kernel Version: 4.10.3-1-ARCH X Server Vendor: The X.Org Foundation X Server Release: 11902000 X Window Manager: i3 Steam Runtime Version: steam-runtime-beta-release_2016-12-05

Video Card: Driver: NVIDIA Corporation GeForce GTX 660 Ti/PCIe/SSE2

Driver Version:  4.5.0 NVIDIA 378.13
OpenGL Version: 4.5
Desktop Color Depth: 24 bits per pixel
Monitor Refresh Rate: 60 Hz
VendorID:  0x10de
DeviceID:  0x1183
Revision Not Detected
Number of Monitors:  2
Number of Logical Video Cards:  1
Primary Display Resolution:  1920 x 1080
Desktop Resolution: 3840 x 1080
Primary Display Size: 20.08" x 11.30"  (23.03" diag)
                                        51.0cm x 28.7cm  (58.5cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 2048 MB
Supported MSAA Modes:  2x 4x 8x 16x 

Sound card: Audio device: VIA VT2020

Memory: RAM: 15946 Mb

Miscellaneous: UI Language: English LANG: C Microphone: Not set Steam Controller Cable and Base: Not set Total Hard Disk Space Available: 46838 Mb Largest Free Hard Disk Block: 5431 Mb VR Headset: None detected

[AwpData]

@daniel-Jones stuttering, that was the word I was looking for thanks!

[davidw-valve]

I am looking into this.

[gyurikol]

increase snd_mixahead... temp fix still poor tho

[Vauff]

Having same issue on Arch Linux, audio keeps stuttering/clipping. It gets really bad if I ALT+TAB out of the game.

Computer Information: Manufacturer: Unknown Model: Unknown Form Factor: Desktop No Touch Input Detected

Processor Information: CPU Vendor: GenuineIntel CPU Brand: Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz CPU Family: 0x6 CPU Model: 0x3c CPU Stepping: 0x3 CPU Type: 0x0 Speed: 4300 Mhz 4 logical processors 4 physical processors HyperThreading: Unsupported FCMOV: Supported SSE2: Supported SSE3: Supported SSSE3: Supported SSE4a: Unsupported SSE41: Supported SSE42: Supported AES: Supported AVX: Supported CMPXCHG16B: Supported LAHF/SAHF: Supported PrefetchW: Unsupported

Network Information: Network Speed:

Operating System Version: Linux (64 bit) Kernel Name: Linux Kernel Version: 4.10.8-1-ARCH X Server Vendor: The X.Org Foundation X Server Release: 11903000 X Window Manager: KWin Steam Runtime Version:

Video Card: Driver: NVIDIA Corporation GeForce GTX 760/PCIe/SSE2

Driver Version:  4.5.0 NVIDIA 378.13
OpenGL Version: 4.5
Desktop Color Depth: 24 bits per pixel
Monitor Refresh Rate: 59 Hz
VendorID:  0x10de
DeviceID:  0x1187
Revision Not Detected
Number of Monitors:  1
Number of Logical Video Cards:  1
Primary Display Resolution:  1680 x 1050
Desktop Resolution: 1680 x 1050
Primary Display Size: 17.05" x 10.67"  (20.08" diag)
                                        43.3cm x 27.1cm  (51.0cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 2048 MB
Supported MSAA Modes:  2x 4x 8x 16x 

Sound card: Audio device: Realtek ALC892

Memory: RAM: 15990 Mb

Miscellaneous: UI Language: English LANG: en_CA.UTF-8 Microphone: Not set Steam Controller Cable and Base: Not set Total Hard Disk Space Available: 225759 Mb Largest Free Hard Disk Block: 51110 Mb VR Headset: None detected

Recent Failure Reports: Thu Apr 13 01:15:36 2017 GMT: file ''/tmp/dumps/assert_20170412211535_19.dmp'', upload yes: ''CrashID=bp-26a190df-86dd-4b04-9ccd-a7ee82170412''

[ghost]

I am having the same issue, I am running linux (ubuntu 16.04) Please, fix this my audio is wack now lol.

[daedaless]

Getting the same issue on macOS 10.12.4.

[ghost]

Can confirm on Archlinux, this choppy sound is horrible :page_facing_up:

[TCLG]

I'm on Ubuntu 16.04 LTS can confirm this to! Video

The sound is even glitches when its minimized in background as you can hear at the beginning of the Video.

[ghost]

Using a 2011 iMac with an Intel Core i5-2500S, 12GB RAM, and a Radeon 6770M. The audio skips and stutters when in a game. I'm running macOS 10.12.4.

[jeticg]

Seriously, I am using Mac Pro 2013 with 6 cores and Dual D300 and 32GB RAM, and it still feels like my computer is going to blow up. What exactly happened? I remember CSGO used to be playable.

[alexrock88]

This bug should've been squashed before release... pretty game breaking. Hope they prioritize this and get a fix out tonight.

[kisak-valve]

This issue report has been acknowledged and is being looked into. There are plenty of confirmations and any further off-topic discussion may be removed past this point.

Feel free to vote for this issue report by adding a :+1: reaction to the top post.

[carloshpds]

A curious thing, it seems to happen only when my character is looking to the shots.

[ryan33020]

Doubt it will make a difference, for me selecting any audio option other than Stereo Headphones HRTF under Audio Output Configuration cleans up the issue. Unfortunately the apply button is gone so it reverts back to Stereo Headphones HRTF the moment i leave the menu. It does help at least when I am dead.

[jchapa]

I too am experiencing the problem. In the console, I receive a series of repetitive messages:

Voice channel 0 circular buffer overflow! Voice channel 0 circular buffer overflow! Voice channel 0 circular buffer overflow! Voice channel 0 circular buffer overflow! Voice channel 0 circular buffer overflow! Voice channel 0 circular buffer overflow! Voice channel 0 circular buffer overflow! 0: Reinitialized 4 predictable entities

[daniel-Jones]

I'm able to temporarily (and consistently for a whole session) solve the issue in game by toggling an fps change multiple times (fast) using this config https://pastebin.com/FCQ59zdi

[inormalize]

snd_async_flush will solve it for a few seconds.

[mackatozis]

I just got these minidumps related to this issue :

Thu Apr 13 07:31:33 2017 GMT: file ''/tmp/dumps/assert_20170413103123_23.dmp'', upload yes: ''CrashID=bp-5325bd43-b431-441d-aee3-2741f2170413''
Thu Apr 13 07:45:14 2017 GMT: file ''/tmp/dumps/assert_20170413104046_1.dmp'', upload yes: ''CrashID=bp-619b2ce7-b45c-46ee-a8d6-6ac4d2170413''

assert_20170413104046_1.dmp.zip assert_20170413103123_23.dmp.zip

[kisak-valve]

Sorry that it was not clear, additional confirmations will be removed so that the discussion can focus on workarounds and/or resolution of this issue.

[ImEli115]

Im sure everyones seen, some people are recommending using snd_mixahead and it helps a little. Still pretty distracting but these things happen :)

[shobhitg]

@kisak-valve won't it be better to revert the update meanwhile you guys figure it out?

[arno01]

as @daniel-Jones mentioned, it has something to do with fps_max value. In the main game menu, setting fps_max below 80 (e.g. 60) will cause terrible sound stutters... and with the value above 90 the sound appears to be more-less normal. I am wondering how did this technically happened? :-)

Waiting for the fix though ...

(Linux / Ubuntu 16.04)

[Scriptiee]

Archlinux here, same issue. snd_use_hrtf 0 seems to fix it in game (somewhat)

[igraltist]

@Scriptiee no this does not help. All workarounds does not really help. Main problem is just release without any testing before in real game. Soon the update was out sound was broken even when you stay in lobby and switch to other desktop. The users are beta tester again.

[Scriptiee]

fix works for me in game, however, I might have other settings that add to it. Yes, alt-tabbing from the game makes the sound stutter, but in game it seems to be fine

My autoexec has these:

snd_use_hrtf "0"                                                                
windows_speaker_config "1"                                                      
snd_mixahead "0.05"                                                             
snd_front_headphone_position "45.0"                                             
snd_rear_headphone_position "90.0"                                              
snd_headphone_pan_exponent "1.2"                                                
snd_headphone_pan_radial_weight "0.5"                                           
snd_musicvolume "0"

[DarkMatter]

I have tried all "solutions" suggested in the thread so far and none have yielded any audible results. I'm running a late 2015 iMac Retina 4K 3.1GHz 8GB DDR3 i5.

[igraltist]

switch in pulseaudio resample-method = ffmpeg its helps a bit main problem still alive

[davidw-valve]

We have just shipped an update which should solve this problem.

[naku-i386]

snd_use_hrtf "0" snd_mixahead "0.15" - you can bump this up but your sound will be delayed

Can confirm that these make it a little bit better, game is playable but definitely not enjoyable. Still, my ears are bleeding.

Linux Mint / i5-4590

[naku-i386]

@davidw-valve Yayy! Will check on this right now.

[AwpData]

@davidw-valve Thank you! Will check it out later.

[roge]

@davidw-valve This update has not fixed the issue for me on Linux.

EDIT: See later comment.

[luk1337]

The update that fixes this issue is live! Thanks @kisak-valve @davidw-valve.

[Vauff]

Has fixed it for me on Arch Linux, thanks Valve!

[ericek111]

There is no stuttering anymore, but after changing the audio settings (e. g. changing HRTF settings using GUI, not console), it doesn't save.

Also, I think the sound stutters with HRTF, but I'm not sure.

[vitaliyb]

Same room or close sounds sounds as usual, but far sounds are still glitchy.

[vitaliyb]

Confirm, disabling HRTF after new update fixes the issue completely.

[naku-i386]

@davidw-valve

Tested it. Main problem was fixed. Although for me the ak-47 sound is "too fast" when shooting full-auto. I think all smgs and rifles have the same issue but it's only very niticable with the AK.

Linux Mint / i5-4590

[roge]

@davidw-valve The audio fix didn't work for me because my config has snd_mixahead set to 0.05, increasing snd_mixahead to the default value of 0.1 has eliminated the issue entirely with HRTF disabled, and eliminated it with nearby sounds with HRTF enabled. The issue still exists with distant HRTF sounds.

[Uxinator]

snd_use_hrtf "0"
windows_speaker_config "1"
snd_mixahead "0.05"
snd_front_headphone_position "45.0"
snd_rear_headphone_position "90.0"
snd_headphone_pan_exponent "1.2"
snd_headphone_pan_radial_weight "0.5"
snd_musicvolume "0"

What are the defaults for these?

[Uxinator]

Anyone?

[komalarn]

Nothing was fixed (just menu sounds, but who cares) ... Ingame sounds are still choppy and ,,buzzy"... //MacOsX El Capitan, Macbook Pro 2015late

[dmattsamuel]

snd_mixahead ".15" should fix it for you

[AwpData]

@davidw-valve Just checked CSGO, all the sounds are fixed! Thanks

[p4ulinely]

@Uxinator u can type the commands, then the console will return the default value...

[Uxinator]

It's fine. Everything is fixed. Thanks 🗡