AS A QA Supervisor,
I WANT to assign Customer Care Representative (CRSs) agents and Escalated Unit (EUs) agents to Quality Assurance (QA) staff in a table format so that QA can see -who they must audit.
AS A QA Supervisor,
I WANT to have the ability to edit QA and agent assignment tables.
AS A QA Supervisor,
I WANT the ability to export the QA assignments to an Excel spreadsheet so that I can share this report with the departments that don’t have access to the FiMI application such as the workforce department who need to be aware of assignments for scheduling.
AS A QA Supervisor, I WANT to assign Customer Care Representative (CRSs) agents and Escalated Unit (EUs) agents to Quality Assurance (QA) staff in a table format so that QA can see -who they must audit. AS A QA Supervisor, I WANT to have the ability to edit QA and agent assignment tables. AS A QA Supervisor, I WANT the ability to export the QA assignments to an Excel spreadsheet so that I can share this report with the departments that don’t have access to the FiMI application such as the workforce department who need to be aware of assignments for scheduling.