Open sstaub opened 6 days ago
sagarsen2023
commented
6 days ago I am using MacBook Pro 16 M3 Pro (36GB + 512GB) Running macOS 15.0 After updating it stopped working. I just reinstalled it and it worked as expected. Kindly fix this issue.
Also thanks to the developer for creating such things. Appreciated.
alienator88
commented
6 days ago Ugh man, the macOS Sequoia release sucks soooo bad. It's been nothing but bugs and glitches. Going to be honest, I have no idea what is causing all this because I'm unable to reproduce a lot of the issues some users are seeing with Sequoia. There's a giant megathread on reddit filled with all sorts of problems. It even broke a lot of my xcode workflows after updating myself.
Side note, @sstaub, I don't normally support beta versions of the OS releases since they're not very stable. It's hard to separate when a bug is caused by beta OS problems or actual app bugs.
Anybody able to reproduce the issue again? Like installing the v3.8.7 version and updating again to v3.9.0? I can't reproduce this on my end on my computer or the few test VMs I have.
davisstu
commented
5 days ago Same crash here on Sequoia, 2020 macbook pro i5 Intel. Works fine on my M1 2020 Macbook Air.
Downloading the 3.9.0 from Github and overwriting still gives me the error.
mightysashiman
commented
5 days ago Unfortunately, unable to reproduce on my end. I have a MBP 14" M3 Max running MacOS 15.0 (stable). Mind you, I did update from to 3.9.0:
@davisstu try uninstalling pearcleaner completely using freemacsoft's appcleaner (oh the irony), and then reinstalling that fresh new version of PearCleaner to your Applications forlder. My intuition tells me there may be some leftover file that got corrupt during PearCleaner's update process, that is still hiding somewhere responsible for the app's crash. Maybe before removing every trace of pearcleaner using appcleaner, you might want to backup these leftover files and send them to the dev for analysis?
davisstu
commented
5 days ago To confirm, uninstalling via Applcleaner (🙂), redownloading from here and installing has brought back 3.9.0 to a working state. Thanks for the advice @mightysashiman .
alienator88
commented
5 days ago It would've helped to have the files before fixing as in @davisstu's case for sure, but sounds like it's too late now since they reinstalled 😂
If anyone else is having the issue, before you reinstall to fix, could you please try the following first?
Wipe Pearcleaner settings from Terminal using command: defaults delete com.alienator88.Pearcleaner
Then try to run it again and see if it still crashes.
If that doesn't work, try deleting these files/folders one at a time and test Pearcleaner in between each deletion. I'd like to see which file/folder might be causing it:
~/Library/Preferences/com.alienator88.Pearcleaner.plist
Test Pearcleaner, if fails, continue to next file.~/Library/Caches/com.alienator88.Pearcleaner
Test Pearcleaner, if fails, continue to next file.~/Library/Containers/Pearcleaner
Test Pearcleaner, if fails, continue to next file.~/Library/HTTPStorages/com.alienator88.Pearcleaner
Test Pearcleaner.mightysashiman
commented
5 days ago @mightysashiman do you know if MacUpdater uses brew to install? If that's the case, I'm curious if it wiped any files during the install to prevent that crash. It would've helped to have the files before fixing as in @davisstu's case for sure, but sounds like it's too late now since they reinstalled 😂
No I don't think so.
I have a new feature to suggest: provide a feature inside Pearcleaner to completely and cleanly self-uninstall (there's some level of irony of having to clean everything out manually 😆)
alienator88
commented
5 days ago That already exists 😄
mightysashiman
commented
5 days ago That already exists 😄
my bad! joke's on me -_-
baloo2
commented
4 days ago It would've helped to have the files before fixing as in @davisstu's case for sure, but sounds like it's too late now since they reinstalled 😂
If anyone else is having the issue, before you reinstall to fix, could you please try the following first?
- Wipe Pearcleaner settings from Terminal using command:
defaults delete com.alienator88.PearcleanerThen try to run it again and see if it still crashes.- If that doesn't work, try deleting these files/folders one at a time and test Pearcleaner in between each deletion. I'd like to see which file/folder might be causing it:
- Delete the Preferences file at:
~/Library/Preferences/com.alienator88.Pearcleaner.plistTest Pearcleaner, if fails, continue to next file.- Delete the Cache folder at:
~/Library/Caches/com.alienator88.PearcleanerTest Pearcleaner, if fails, continue to next file.- Delete the Container at:
~/Library/Containers/PearcleanerTest Pearcleaner, if fails, continue to next file.- Delete HTTPStorages folder at:
~/Library/HTTPStorages/com.alienator88.PearcleanerTest Pearcleaner.
Tested every step - nothing helped
alienator88
commented
4 days ago @baloo2 Does it just crash on every start of the app?
If you're still experiencing this, could you open up the Console.app and start recording and reproduce the issue?
Then stop the recording and export/share the logs here.
Side note, make sure the Console.app has info and debug messages checked in the Action menu before recording:
alienator88
commented
4 days ago @baloo2 also if you still have the Pearcleaner app that crashes, could you compress that into a zip file and just attach it here? Maybe I can use a broken one to reproduce on my end since I can't force the issue for myself.
baloo2
commented
3 days ago @baloo2 Does it just crash on every start of the app? If you're still experiencing this, could you open up the Console.app and start recording and reproduce the issue? Then stop the recording and export/share the logs here. Side note, make sure the Console.app has info and debug messages checked in the Action menu before recording:
When I start logging using Console.app, the app doesn't crash. Very strange behaviour.
pincetgore
commented
3 days ago Can confirm that Pearcleaner crashes time to time after 3.9.0 update on Sequoia. Reinstalling doesn't help. If it crashes on start, I relaunch it few times and then it opens. Weird behavior tbh :)
alienator88
commented
3 days ago Can you guys post screenshots of the General and Interface settings tabs? I want to see if any configured settings might be related with these crashes.
alienator88
commented
3 days ago The ones having the issue still with the v3.9.0 build, could you try this DEBUG build I'm working on? Note that it's much larger and not signed. There's also some tabbed layout changes I'm playing around with, feel free to ignore those. Just curious if this build crashes still.
tageniu
commented
1 day ago The ones having the issue still with the v3.9.0 build, could you try this DEBUG build I'm working on? Note that it's much larger and not signed. There's also some tabbed layout changes I'm playing around with, feel free to ignore those. Just curious if this build crashes still.
On my side this debug build opens normally on my Intel Mac (macOS 13.0.1), while the previous v3.9.0 build crashes on launch.
pincetgore
commented
8 hours ago The ones having the issue still with the v3.9.0 build, could you try this DEBUG build I'm working on? Note that it's much larger and not signed. There's also some tabbed layout changes I'm playing around with, feel free to ignore those. Just curious if this build crashes still.
seems legit. Thank you!
macOS 15.1 beta, MacBook Pro 16" (2019) Crash Report: