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employee-id
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V4 doc upload
#46
sanjaypoyzer
closed
6 years ago
0
add guidance pics
#45
sanjaypoyzer
closed
6 years ago
0
No ability for ID Checker to scan passport
#44
wnialloconnor
opened
6 years ago
0
Improvement to guidance, specifying device in step 1
#43
sanjaypoyzer
closed
6 years ago
0
V3 changes
#42
sanjaypoyzer
closed
6 years ago
0
ID checkers are not clear that identity checks need to be completed on a mobile device
#41
wnialloconnor
closed
6 years ago
1
ID Checkers want the ability to preview the Verify and ID Checking Journey
#40
wnialloconnor
closed
6 years ago
1
ID Checkers not comfortable taking a photo of applicant
#39
wnialloconnor
opened
6 years ago
0
Not clear who's generating the code
#38
wnialloconnor
opened
6 years ago
0
Make confirmation screens consistent
#37
wnialloconnor
opened
6 years ago
2
Applicants feel like they completing verify was a waste of time after reading ' We've received your name, address and date of birth from GOV.UK Verify'
#36
wnialloconnor
opened
6 years ago
0
No ability to add which documents you have
#35
wnialloconnor
closed
6 years ago
0
ID Checkers may not be able to use mobile to check id
#34
wnialloconnor
opened
6 years ago
0
No Hint Copy about Code Format
#33
wnialloconnor
closed
6 years ago
0
Applicants not clear what 'well before interview' constitutes
#32
wnialloconnor
opened
6 years ago
0
ID Checkers think scanning documents is mandatory
#31
wnialloconnor
closed
6 years ago
0
ID Checker not clear of ID Check Status
#30
wnialloconnor
opened
6 years ago
0
ID Checker not clear what happens if an applicant doesn't have a code
#29
wnialloconnor
opened
6 years ago
1
Applicants were confused about confirming their identity and getting basic security clearance
#28
wnialloconnor
closed
6 years ago
0
Not immediately clear to applicants who didn’t have a UK passport that they still had to confirm their identity using verify
#27
wnialloconnor
opened
6 years ago
1
Add id checker guidance
#26
sanjaypoyzer
closed
6 years ago
0
No opportunity for applicant to review personal details before proceeding to verify identity
#25
wnialloconnor
opened
6 years ago
0
Users who haven't lived in the UK for the last 12 months have no information about what documents they need to bring
#24
wnialloconnor
closed
6 years ago
1
Applicants didn’t know why they had to confirm their identity using a third party company or which one to choose
#23
wnialloconnor
opened
6 years ago
0
Inconsistent messaging about process through out journey (Identity Check V Security Clearance)
#22
wnialloconnor
opened
6 years ago
0
Applicants not clear why identity needs to be confirmed before the interview
#21
wnialloconnor
opened
6 years ago
0
Applicants expect the code to be emailed to them at the end of the journey
#20
wnialloconnor
opened
6 years ago
1
Not clear why photo is taken, how it’s stored or being used
#19
wnialloconnor
opened
6 years ago
0
Applicants expect a reminder after they book an interview time
#18
wnialloconnor
opened
6 years ago
0
Applicants think the service code is a verify one that can be used multiple times rather than a one off for the service
#17
wnialloconnor
opened
6 years ago
0
Applicants not clear why passport number is being asked for twice during online verification process
#16
wnialloconnor
closed
6 years ago
1
v2 – add 3rd cycle matching page
#15
sanjaypoyzer
closed
6 years ago
0
V2 Authenticate with code
#14
sanjaypoyzer
closed
6 years ago
0
Document checking is not needed in main journey
#13
sanjaypoyzer
closed
6 years ago
0
Remove manual document checking from main journey
#12
sanjaypoyzer
closed
6 years ago
0
ID Checkers need a safe place to raise an issue with someone’s identity check
#11
wnialloconnor
closed
6 years ago
0
Not clear why a second photo on the day of the interview is required
#10
wnialloconnor
closed
6 years ago
0
Not clear steps involved to verify identity at the start of the process.
#9
wnialloconnor
closed
6 years ago
0
Not clear why photo is required during verification process.
#8
wnialloconnor
closed
6 years ago
0
ID Checkers think magic link might be an issue if connecting through a VPN or losing connection
#7
wnialloconnor
closed
6 years ago
0
ID Checkers were confused at having to login themselves into the system before verifying candidates.
#6
wnialloconnor
closed
6 years ago
0
Applicants would book their interview immediately but prove their identity later due to required documents and cost of time
#5
wnialloconnor
opened
6 years ago
1
V2: remove photo taking pre-interview
#4
sanjaypoyzer
closed
6 years ago
1
V2 pre interview
#3
sanjaypoyzer
closed
6 years ago
0
Applicants need to know where their photo is being stored, how it's going to used and the length of time it's going to be kept on file.
#2
wnialloconnor
closed
6 years ago
0
Applicants felt proving your identity before an interview shouldn’t be necessary before interviewing for a job
#1
wnialloconnor
opened
6 years ago
1