Blank White Screen after clicking "Continue" on Contribution confirmation page

[nishant-bhorodia]

Hey @artfulrobot,

Hope you are well!

I am trying to test this extensions but getting a white screen when I click on "Continue" button on contribution page. This should be redirected to gocardless gateway if I am right? There are no errors in the logs either for this. Webhooks are working fine as checked on GC sandbox account. Please can I ask what could be wrong here as no error is being displayed just WSOD.

CiviCRM version: 4.7.23 Gocardless extension version: 1.3-beta

Thanks!

[artfulrobot]

Hi,

Not had that issue before.

• Are you using the "test drive" link? (if you are using the live link, do you have valid live credentials configured?)

• "No errors in logs", places to check:

  • /path/to/your/ConfigAndLog/ Look for both civicrm's main log and possibly one matching *.gocardless.*
  • Apache error logs
  • (if Drupal) can check Watchdog errors (although WSOD usually means you won't see anything there)

• WSODs are often caused by classes that can't be found; did you install from the zip file?

• Are you on Drupal, Wordpress or Joomla?

If you describe your problem more precisely I can try to recreate it.

EDIT: I have installed v1.3-beta and have successfully made it through to the GoCardless gateway page from a test-mode contribution page from the confirmation page.

Rich

[nishant-bhorodia]

Hey @artfulrobot , Thank you for getting back to me on this. I debugged this and it turned out that I was missing Vendor folder from my install. Added it in and it started working. Thank you for this amazing extension :) Best, Nishant

[artfulrobot]

@nishant-bhorodia Thanks for the feedback. Glad you're up n running! Installing from the release .zip / .tgz files is the easiest way to ensure you get the vendor libs.